DEX metric rule creation
task brazil Updated Oct 27, 2026 1 min read create-metric-rules-dex.md
Create a metric rule to define thresholds for performance metrics and trigger alerts when a threshold is breached.
Before you begin
Role required: sn_dex.admin
Procedure
-
Specify the configuration item for the metric rule.
For details, see Specify the configuration item for a metric rule.
-
Define the alert criteria.
For details, see Define alert criteria.
-
Add an alert action.
For details, see Add an alert action.
-
Define the alert rule name and status.
For details, see Define alert rule name and status.
Keywords metric rulecreate metric ruleperformance metricsalert thresholdsmetric criteria
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---
title: DEX metric rule creation
description: Create a metric rule to define thresholds for performance metrics and trigger alerts when a threshold is breached.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/create-metric-rules-dex.html
release: brazil
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-10-27"
reading_time_minutes: 1
keywords: [metric rule, create metric rule, performance metrics, alert thresholds, metric criteria]
breadcrumb: [Managing alert rules, Configure, Digital End-User Experience, IT Operations Management]
---
# DEX metric rule creation
Create a metric rule to define thresholds for performance metrics and trigger alerts when a threshold is breached.
## Before you begin
Role required: sn\_dex.admin
## Procedure
1. Specify the configuration item for the metric rule.
For details, see [Specify the configuration item for a metric rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/specify-metric-rule-applications.md).
2. Define the alert criteria.
For details, see [Define alert criteria](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/define-alert-metric-criteria.md).
3. Add an alert action.
For details, see [Add an alert action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/add-alert-action.md).
4. Define the alert rule name and status.
For details, see [Define alert rule name and status](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/define-alert-name-state.md).
| title | DEX metric rule creation |
| description | Create a metric rule to define thresholds for performance metrics and trigger alerts when a threshold is breached. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/create-metric-rules-dex.html |
| release | brazil |
| product | Digital End-User Experience \(DEX\) |
| classification | digital-end-user-experience-dex |
| topic_type | task |
| last_updated | 2026-10-27 |
| reading_time_minutes | 1 |
| keywords | metric rulecreate metric ruleperformance metricsalert thresholdsmetric criteria |
| breadcrumb | Managing alert rulesConfigureDigital End-User ExperienceIT Operations Management |