Custom reporting on DEX tables
DEX tables store metrics data that you can use to generate custom reports.
|
Table |
Name |
Update frequency |
Base functionality |
Data |
|---|---|---|---|---|
|
DEX Device Metrics Daily Average Metrics |
dex_device_metrics_daily_avg |
Daily |
DEX Score |
Daily averages for Battery health, CPU usage, Disk read/sec, Disk usage, memory usage, energy consumption, IO usage read, IO usage write, memory usage, Wifi RSSI, Wifi receive rate, Wifi transmit rate |
|
Device ADH Metric Each Agent Weekly |
dex_score_device_adh_metric_each_agent_weekly |
Weekly |
DEX Score |
Weekly averages for Battery health, CPU usage, Disk read/sec, Disk usage, memory usage, energy consumption, IO usage read, IO usage write, memory usage, Wifi RSSI, Wifi receive rate, Wifi transmit rate |
|
Device ADH Metric Each Agent Monthly |
dex_score_device_adh_metric_each_agent_monthly |
Monthly |
DEX Score |
Monthly averages for Battery health, CPU usage, Disk read/sec, Disk usage, memory usage, energy consumption, IO usage read, IO usage write, memory usage, Wifi RSSI, Wifi receive rate, Wifi transmit rate |
|
DEX Installed Application Metrics Daily Average Metrics |
dex_installed_app_metrics_daily_avg |
Daily |
DEX Score |
Daily averages of installed application performance |
|
Installed Application ADH Metric Each Agent Weekly |
dex_score_installed_application_adh_metric_each_agent_weekly |
Weekly |
DEX Score |
App crashes, app usage, CPU usage, memory usage |
|
Installed Application ADH Metric Each Agent Monthly |
dex_score_installed_application_adh_metric_each_agent_monthly |
Monthly |
DEX Score |
App crashes, app usage, CPU usage, memory usage |
|
DEX Web Application Metrics Daily Average Metrics |
dex_web_app_metrics_daily_avg |
Daily |
DEX Score |
App usage, DNS lookup time, Failed web requests, Page load time, response time |
|
Web Application ADH Metric Each Agent Weekly |
dex_score_web_application_adh_metric_each_agent_weekly |
Weekly |
DEX Score |
App usage, DNS lookup time, Failed web requests, Page load time, response time |
|
Web Application ADH Metric Each Agent Monthly |
dex_score_web_application_adh_metric_each_agent_monthly |
Monthly |
DEX Score |
App usage, DNS lookup time, Failed web requests, Page load time, response time |
|
Device System Compliance |
dex_ci_device_system_compliance |
Daily |
Insights - System compliance |
Compliance rating %, non-compliant application list, non-compliant policy metrics list |
|
Device Battery Health |
dex_ci_device_battery_health |
|
Insights - Battery health |
Battery health, designed capacity, full charge capacity, percentage of designed capacity, battery condition, battery serial number, battery status, chemistry, cycle count, design voltage, installed batteries, estimated runtime, and charge percentageStores multiple records for each device. |
|
Device System Time Report |
dex_ci_device_system_time_report |
|
Insights - System time |
Up time, boot time, last reboot time, device age |
|
Remedial Action Execution |
sn_reacf_remedial_action_execution |
|
DEX Application and Device HealthProactive Engagement |
Remedial action name, parent record from where the action was executed, action execution record or description, target record or device name on which the action is executed, execution state, and origin or source application of the remedial action |
|
Experience Issues |
sn_pren_experience_issue |
|
Proactive Engagement |
Experience issue ID, issue registry numbers, state, reason for end state, fallback result, origin or source applicationExperience issues have the following sources:
|
|
Device Pending Updates |
dex_ci_device_pending_update |
Daily |
DEX |
Software patches, security fixes, feature upgrades, or driver updates released by the OS vendor (Microsoft/Apple) but not installed on the device |
|
Device User Profiles |
dex_ci_device_user_profile |
Daily |
DEX |
Collection of settings, files, and configuration data that defines a user's environment |
|
Device Logged In User Activities |
dex_ci_device_logged_in_user_activity |
Daily |
DEX |
List of users currently authenticated on a device, through either the console or a terminal |
|
Device Metrics |
dex_ci_device_metrics |
Daily |
DEX |
Details on memory usage, virtual memory, and device stability, including antivirus status, firewall status, system uptime, current clock speed, and power plan configurationStores one record for each device. |
|
Device BIOS details |
dex_ci_device_bios_details |
Daily |
DEX |
Configuration item, SMBIOS BIOS version, name, serial number, version, manufacturer, and computer status. Stores one record for each device |
|
Device Peripherals |
dex_ci_device_peripheral |
Daily |
DEX |
Configuration item, name, status, description, manufacturer, service, and device class of peripherals connected to a device. Stores multiple records for each device |
|
Device BSOD |
dex_ci_device_bsod |
Daily |
DEX |
Configuration item, count of blue screen of death (BSOD) events, and event detailsStores one record for each device. |
|
Device Network Profile |
dex_ci_device_network_profile |
Daily |
DEX |
Configuration item and VPN profile fieldsStores one record for each device. |
|
Device Network Adapters |
dex_ci_device_network_adapter |
Daily |
DEX |
Configuration item, name, interface description, interface index, status, MAC address, link speed, and additional fieldsStores multiple records for each device. |
|
Device BitLocker |
dex_ci_device_bitlocker |
Daily |
DEX |
Configuration item, volume type, mount point, capacity, volume status, encryption percentage, protection status, encryption method, and key protectorStores multiple records for each device. |
|
Device OS Details |
dex_ci_device_os_details |
Daily |
DEX |
Configuration item, platform, locale, status, code set, country code, system device, system directory, build number, build type, service pack major version, service pack minor versionStores one record for each device. |
|
Device Hard Drives |
dex_ci_device_hard_drive |
Daily |
DEX |
Configuration item, media loaded, size, and additional fields. Stores multiple records for each deviceThis table doesn't contain CMDB fields. |
|
Device Wi-Fi Status |
dex_ci_device_wifi_status |
Daily |
DEX |
SSID, channel, physical address, state, authentication, radio type, profile, description, and driver dateStores one record for each device. |
--- title: Custom reporting on DEX tables description: DEX tables store metrics data that you can use to generate custom reports. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/custom-reporting-dex-tables.html release: brazil product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: reference last_updated: "2026-10-22" reading_time_minutes: 4 breadcrumb: [Reference, Digital End-User Experience, IT Operations Management] --- # Custom reporting on DEX tables DEX tables store metrics data that you can use to generate custom reports. <table id="table_p2b_dxp_mhc"><thead><tr><th> Table </th><th> Name </th><th> Update frequency </th><th> Base functionality </th><th> Data </th></tr></thead><tbody><tr><td> DEX Device Metrics Daily Average Metrics </td><td> dex\_device\_metrics\_daily\_avg </td><td> Daily </td><td> DEX Score </td><td> Daily averages for Battery health, CPU usage, Disk read/sec, Disk usage, memory usage, energy consumption, IO usage read, IO usage write, memory usage, Wifi RSSI, Wifi receive rate, Wifi transmit rate </td></tr><tr><td> Device ADH Metric Each Agent Weekly </td><td> dex\_score\_device\_adh\_metric\_each\_agent\_weekly </td><td> Weekly </td><td> DEX Score </td><td> Weekly averages for Battery health, CPU usage, Disk read/sec, Disk usage, memory usage, energy consumption, IO usage read, IO usage write, memory usage, Wifi RSSI, Wifi receive rate, Wifi transmit rate </td></tr><tr><td> Device ADH Metric Each Agent Monthly </td><td> dex\_score\_device\_adh\_metric\_each\_agent\_monthly </td><td> Monthly </td><td> DEX Score </td><td> Monthly averages for Battery health, CPU usage, Disk read/sec, Disk usage, memory usage, energy consumption, IO usage read, IO usage write, memory usage, Wifi RSSI, Wifi receive rate, Wifi transmit rate </td></tr><tr><td> DEX Installed Application Metrics Daily Average Metrics </td><td> dex\_installed\_app\_metrics\_daily\_avg </td><td> Daily </td><td> DEX Score </td><td> Daily averages of installed application performance </td></tr><tr><td> Installed Application ADH Metric Each Agent Weekly </td><td> dex\_score\_installed\_application\_adh\_metric\_each\_agent\_weekly </td><td> Weekly </td><td> DEX Score </td><td> App crashes, app usage, CPU usage, memory usage </td></tr><tr><td> Installed Application ADH Metric Each Agent Monthly </td><td> dex\_score\_installed\_application\_adh\_metric\_each\_agent\_monthly </td><td> Monthly </td><td> DEX Score </td><td> App crashes, app usage, CPU usage, memory usage </td></tr><tr><td> DEX Web Application Metrics Daily Average Metrics </td><td> dex\_web\_app\_metrics\_daily\_avg </td><td> Daily </td><td> DEX Score </td><td> App usage, DNS lookup time, Failed web requests, Page load time, response time </td></tr><tr><td> Web Application ADH Metric Each Agent Weekly </td><td> dex\_score\_web\_application\_adh\_metric\_each\_agent\_weekly </td><td> Weekly </td><td> DEX Score </td><td> App usage, DNS lookup time, Failed web requests, Page load time, response time </td></tr><tr><td> Web Application ADH Metric Each Agent Monthly </td><td> dex\_score\_web\_application\_adh\_metric\_each\_agent\_monthly </td><td> Monthly </td><td> DEX Score </td><td> App usage, DNS lookup time, Failed web requests, Page load time, response time </td></tr><tr><td> Device System Compliance </td><td> dex\_ci\_device\_system\_compliance </td><td> Daily </td><td> Insights - System compliance </td><td> Compliance rating %, non-compliant application list, non-compliant policy metrics list </td></tr><tr><td> Device Battery Health </td><td> dex\_ci\_device\_battery\_health </td><td> - </td><td> Insights - Battery health </td><td> Battery health, designed capacity, full charge capacity, percentage of designed capacity, battery condition, battery serial number, battery status, chemistry, cycle count, design voltage, installed batteries, estimated runtime, and charge percentageStores multiple records for each device. </td></tr><tr><td> Device System Time Report </td><td> dex\_ci\_device\_system\_time\_report </td><td> - </td><td> Insights - System time </td><td> Up time, boot time, last reboot time, device age </td></tr><tr><td> Remedial Action Execution </td><td> sn\_reacf\_remedial\_action\_execution </td><td> - </td><td> DEX Application and Device HealthProactive Engagement </td><td> Remedial action name, parent record from where the action was executed, action execution record or description, target record or device name on which the action is executed, execution state, and origin or source application of the remedial action </td></tr><tr><td> Experience Issues </td><td> sn\_pren\_experience\_issue </td><td> - </td><td> Proactive Engagement </td><td> Experience issue ID, issue registry numbers, state, reason for end state, fallback result, origin or source applicationExperience issues have the following sources: - DEX Self-service for employees - Employee self-service from Desktop Assistant - Device actions from DEX Self-service - Device actions from Desktop Assistant - Self-service using ServiceNow Otto - Proactive Engagement - Actions initiated by service desk agents </td></tr><tr><td> Device Pending Updates </td><td> dex\_ci\_device\_pending\_update </td><td> Daily </td><td> DEX </td><td> Software patches, security fixes, feature upgrades, or driver updates released by the OS vendor \(Microsoft/Apple\) but not installed on the device </td></tr><tr><td> Device User Profiles </td><td> dex\_ci\_device\_user\_profile </td><td> Daily </td><td> DEX </td><td> Collection of settings, files, and configuration data that defines a user's environment </td></tr><tr><td> Device Logged In User Activities </td><td> dex\_ci\_device\_logged\_in\_user\_activity </td><td> Daily </td><td> DEX </td><td> List of users currently authenticated on a device, through either the console or a terminal </td></tr><tr><td> Device Metrics </td><td> dex\_ci\_device\_metrics </td><td> Daily </td><td> DEX </td><td> Details on memory usage, virtual memory, and device stability, including antivirus status, firewall status, system uptime, current clock speed, and power plan configurationStores one record for each device. </td></tr><tr><td> Device BIOS details </td><td> dex\_ci\_device\_bios\_details </td><td> Daily </td><td> DEX </td><td> Configuration item, SMBIOS BIOS version, name, serial number, version, manufacturer, and computer status. Stores one record for each device </td></tr><tr><td> Device Peripherals </td><td> dex\_ci\_device\_peripheral </td><td> Daily </td><td> DEX </td><td> Configuration item, name, status, description, manufacturer, service, and device class of peripherals connected to a device. Stores multiple records for each device </td></tr><tr><td> Device BSOD </td><td> dex\_ci\_device\_bsod </td><td> Daily </td><td> DEX </td><td> Configuration item, count of blue screen of death \(BSOD\) events, and event detailsStores one record for each device. </td></tr><tr><td> Device Network Profile </td><td> dex\_ci\_device\_network\_profile </td><td> Daily </td><td> DEX </td><td> Configuration item and VPN profile fieldsStores one record for each device. </td></tr><tr><td> Device Network Adapters </td><td> dex\_ci\_device\_network\_adapter </td><td> Daily </td><td> DEX </td><td> Configuration item, name, interface description, interface index, status, MAC address, link speed, and additional fieldsStores multiple records for each device. </td></tr><tr><td> Device BitLocker </td><td> dex\_ci\_device\_bitlocker </td><td> Daily </td><td> DEX </td><td> Configuration item, volume type, mount point, capacity, volume status, encryption percentage, protection status, encryption method, and key protectorStores multiple records for each device. </td></tr><tr><td> Device OS Details </td><td> dex\_ci\_device\_os\_details </td><td> Daily </td><td> DEX </td><td> Configuration item, platform, locale, status, code set, country code, system device, system directory, build number, build type, service pack major version, service pack minor versionStores one record for each device. </td></tr><tr><td> Device Hard Drives </td><td> dex\_ci\_device\_hard\_drive </td><td> Daily </td><td> DEX </td><td> Configuration item, media loaded, size, and additional fields. Stores multiple records for each deviceThis table doesn't contain CMDB fields. </td></tr><tr><td> Device Wi-Fi Status </td><td> dex\_ci\_device\_wifi\_status </td><td> Daily </td><td> DEX </td><td> SSID, channel, physical address, state, authentication, radio type, profile, description, and driver dateStores one record for each device. </td></tr></tbody> </table>
| title | Custom reporting on DEX tables |
| description | DEX tables store metrics data that you can use to generate custom reports. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/custom-reporting-dex-tables.html |
| release | brazil |
| product | Digital End-User Experience \(DEX\) |
| classification | digital-end-user-experience-dex |
| topic_type | reference |
| last_updated | 2026-10-22 |
| reading_time_minutes | 4 |
| breadcrumb | ReferenceDigital End-User ExperienceIT Operations Management |