Managing DEX agent policy

---
title: Managing DEX agent policy
description: Create and manage agent policies for your organization based on the device criteria defined to manage the DEX metrics that are tracked.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/dex-agent-policy.html
release: brazil
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [dex agent policy, manage agent policy, create agent policy, agent policy management, configuration item \(ci\), device criteria, agent client collector \(acc\), device monitoring policy]
breadcrumb: [Collecting DEX metrics, Configure, Digital End-User Experience, IT Operations Management]
---

# Managing DEX agent policy

Create and manage agent policies for your organization based on the device criteria defined to manage the DEX metrics that are tracked.

You can perform actions on checks and policies to enhance the monitoring of your device. Policies contain configuration items \(CIs\) that are monitored by Agent Client Collector \(ACC\) and checks that run on those CIs.