DEX policies for Windows devices
Policy reference for DEX monitoring on Windows devices. The policies define the check instances, frequencies, and parameters for application, network, and device monitoring.
To fetch the complete playbook data for a Windows device, the Agent Client Collector (ACC) must run as a local system account. For more information about how to set up the ACC service as a local system account, see Run ACC as a local system account user.
Application policies for Windows
DEX provides the following policies for applications.
|
Check instance |
Description |
Frequency |
Historical or latest |
Check instance parameters* |
|---|---|---|---|---|
|
os.win.check-app-historical |
Collects the application metrics in the Windows device and sends the metric data to Metric Base. |
5 minutes |
Historical |
cpu_usage, memory_usage, uptime, last_access_time, crashes, io_usage_read, io_usage_write, is_running, freezes,zscaler_service_status |
|
os.win.check-app-sccm-latest |
Collects application-specific metrics for the Microsoft System Center Configuration Manager app on the Windows device. |
24 hours |
Latest |
Not applicable |
|
Important: * DEX Windows Apps Metrics with the uptime check instance parameter only runs with the Local System account. | ||||
Before configuring the following policies, make sure that the Agent Client Collector is version 4.2 or later to display the network path for applications. Additionally, the DEX browser extension plugin must be installed and must be version 2.5.0 or later to fetch network metrics for web applications.
Note: These policies have the following limitations:
- A tracert command is used to get the network path.
- Application Network Experience (ANE) doesn't work for a path in the domain URL, for example, <domain>/<path>
DEX provides the following policies for applications.
| Check instance | Description | Frequency | Historical or latest | Check instance parameters |
|---|---|---|---|---|
| os.win.check-app-dom-network-historical | Collects Windows installed apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance. | 10 minutes | Historical | domain_network_details |
| os.win.check-web-app-dom-net-historical | Collects Windows Web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance. | 10 minutes | Historical | domain_network_details |
| os.win.check-app-dom-network-latest | Collects Windows Web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance. | 30 minutes | Latest | source_details, domain_network_route_details |
Device policies for Windows
DEX provides the following policies for devices.
|
Check instance |
Description |
Frequency |
Historical or latest |
Check instance parameters* |
|---|---|---|---|---|
|
os.win.check-system-metrics-latest |
Collects Windows device metrics and sends the metric data to the ServiceNow instance. |
24 hours |
Latest |
uptime, logged_in, antivirus_enabled, firewall_enabled, disk_details, device_details, battery_details, bsod_details, cpu_details, os_details, power_plan, stability_index, pending_updates, network_details, bitlocker_details, user_profiles, antimalware_details, hard_drive_status, peripheral_devices_details, cpu_usage, memory_details, device_events, last_access_time, os_setup_details,bios_details, network_connection_profiles, network_adapter_details,gpu_usage, gpu_vram_usage,boot_details |
|
Important: * DEX Windows Device Metrics with the following check instance parameters runs only with a Local System account: energy_consumption, bitlocker_details, last_access_time, pending_updates, user_profiles. | ||||
|
os.win.check-system-metrics-historical |
Collects Windows device metrics and sends the metric data to MetricBase. |
30 minutes |
Historical |
network_connection_profiles |
|
os.win.check-system-metrics-historical |
Collects Windows device metrics and sends the metric data to MetricBase. |
5 minutes |
Historical |
disk_usage, io_usage_write, io_usage_read,cpu_usage, battery_charge_percentage, energy_consumption, memory_details,uptime, disk_details, cpu_performance_details, crashes, power_consumption, wifi_transmit_rate, wifi_receive_rate, wifi_signal_strength |
|
os.win.check-process-data |
Collects data for running Windows processes and sends the data to the ServiceNow instance. |
24 hours |
Not applicable |
Not applicable |
|
os.win.check-sys-compliance-historical |
Collects Windows device metrics and sends the metric data to the ServiceNow instance. |
5 minutes |
Historical |
Not applicable |
|
os.win.check-sys-compliance-latest |
Collects Windows device metrics and sends the metric data to the ServiceNow instance. |
24 hours |
Latest |
Not applicable |
|
os.win.check-system-executables-latest |
Collects all the executables present on all volumes of a Windows device. |
24 hours |
Latest |
config_file_read |
|
os.win.check-system-registry-latest |
Gets registry data on a Windows device. |
24 hours |
Latest |
config_file_read |
| Check instance | Description | Frequency | Historical or latest | Check instance parameters |
|---|---|---|---|---|
| os.all.check.internal.get-device-configu | Gets a logged-in user's device configuration whenever there’s a change. | 60 seconds | Latest | Not applicable |
Note: If you upgrade the DEX Content Playbook plugin on an instance and encounter unexpected policy update issues, see the Troubleshooting: Policy update issues post DEX plugin upgrade [KB1586917] article in the Now Support knowledge base.
--- title: DEX policies for Windows devices description: Policy reference for DEX monitoring on Windows devices. The policies define the check instances, frequencies, and parameters for application, network, and device monitoring. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/dex-policies-windows.html release: brazil product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [DEX Content Playbook reference, Reference, Digital End-User Experience, IT Operations Management] --- # DEX policies for Windows devices Policy reference for DEX monitoring on Windows devices. The policies define the check instances, frequencies, and parameters for application, network, and device monitoring. To fetch the complete playbook data for a Windows device, the Agent Client Collector \(ACC\) must run as a local system account. For more information about how to set up the ACC service as a local system account, see [Run ACC as a local system account user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/run-acc-local-sys-account.md). ## Application policies for Windows DEX provides the following policies for applications. <table id="table_hxg_t1b_bxb"><thead><tr><th> Check instance </th><th> Description </th><th> Frequency </th><th> Historical or latest </th><th> Check instance parameters\* </th></tr></thead><tbody><tr><td> os.win.check-app-historical </td><td> Collects the application metrics in the Windows device and sends the metric data to Metric Base. </td><td> 5 minutes </td><td> Historical </td><td> cpu\_usage, memory\_usage, uptime, last\_access\_time, crashes, io\_usage\_read, io\_usage\_write, is\_running, freezes,zscaler\_service\_status </td></tr><tr><td> os.win.check-app-sccm-latest </td><td> Collects application-specific metrics for the Microsoft System Center Configuration Manager app on the Windows device. </td><td> 24 hours </td><td> Latest </td><td> Not applicable </td></tr><tr><td colspan="5"> **Important:** \* DEX Windows Apps Metrics with the uptime check instance parameter only runs with the Local System account. </td></tr></tbody> </table>## Application Network Experience policies for Windows Before configuring the following policies, make sure that the Agent Client Collector is version 4.2 or later to display the network path for applications. Additionally, the DEX browser extension plugin must be installed and must be version 2.5.0 or later to fetch network metrics for web applications. **Note:** These policies have the following limitations: - A tracert command is used to get the network path. - Application Network Experience \(ANE\) doesn't work for a path in the domain URL, for example, <domain>/<path> DEX provides the following policies for applications. |Check instance|Description|Frequency|Historical or latest|Check instance parameters| |--------------|-----------|---------|--------------------|-------------------------| |os.win.check-app-dom-network-historical|Collects Windows installed apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance.|10 minutes|Historical|domain\_network\_details| |os.win.check-web-app-dom-net-historical|Collects Windows Web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance.|10 minutes|Historical|domain\_network\_details| |os.win.check-app-dom-network-latest|Collects Windows Web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance.|30 minutes|Latest|source\_details, domain\_network\_route\_details| ## Device policies for Windows DEX provides the following policies for devices. <table id="table_cj5_4yd_1fc"><thead><tr><th> Check instance </th><th> Description </th><th> Frequency </th><th> Historical or latest </th><th> Check instance parameters\* </th></tr></thead><tbody><tr><td> os.win.check-system-metrics-latest </td><td> Collects Windows device metrics and sends the metric data to the ServiceNow instance. </td><td> 24 hours </td><td> Latest </td><td> uptime, logged\_in, antivirus\_enabled, firewall\_enabled, disk\_details, device\_details, battery\_details, bsod\_details, cpu\_details, os\_details, power\_plan, stability\_index, pending\_updates, network\_details, bitlocker\_details, user\_profiles, antimalware\_details, hard\_drive\_status, peripheral\_devices\_details, cpu\_usage, memory\_details, device\_events, last\_access\_time, os\_setup\_details,bios\_details, network\_connection\_profiles, network\_adapter\_details,gpu\_usage, gpu\_vram\_usage,boot\_details </td></tr><tr><td colspan="5"> **Important:** \* DEX Windows Device Metrics with the following check instance parameters runs only with a Local System account: energy\_consumption, bitlocker\_details, last\_access\_time, pending\_updates, user\_profiles. </td></tr><tr><td> os.win.check-system-metrics-historical </td><td> Collects Windows device metrics and sends the metric data to MetricBase. </td><td> 30 minutes </td><td> Historical </td><td> network\_connection\_profiles </td></tr><tr><td> os.win.check-system-metrics-historical </td><td> Collects Windows device metrics and sends the metric data to MetricBase. </td><td> 5 minutes </td><td> Historical </td><td> disk\_usage, io\_usage\_write, io\_usage\_read,cpu\_usage, battery\_charge\_percentage, energy\_consumption, memory\_details,uptime, disk\_details, cpu\_performance\_details, crashes, power\_consumption, wifi\_transmit\_rate, wifi\_receive\_rate, wifi\_signal\_strength </td></tr><tr><td> os.win.check-process-data </td><td> Collects data for running Windows processes and sends the data to the ServiceNow instance. </td><td> 24 hours </td><td> Not applicable </td><td> Not applicable </td></tr><tr><td> os.win.check-sys-compliance-historical </td><td> Collects Windows device metrics and sends the metric data to the ServiceNow instance. </td><td> 5 minutes </td><td> Historical </td><td> Not applicable </td></tr><tr><td> os.win.check-sys-compliance-latest </td><td> Collects Windows device metrics and sends the metric data to the ServiceNow instance. </td><td> 24 hours </td><td> Latest </td><td> Not applicable </td></tr><tr><td> os.win.check-system-executables-latest </td><td> Collects all the executables present on all volumes of a Windows device. </td><td> 24 hours </td><td> Latest </td><td> config\_file\_read </td></tr><tr><td> os.win.check-system-registry-latest </td><td> Gets registry data on a Windows device. </td><td> 24 hours </td><td> Latest </td><td> config\_file\_read </td></tr></tbody> </table>|Check instance|Description|Frequency|Historical or latest|Check instance parameters| |--------------|-----------|---------|--------------------|-------------------------| |os.win.check-system-custom-query-on-chan|Gets a logged-in user's data on a Windows device whenever there’s a change.|60 seconds|Latest|query,query\_sys\_id, query\_type| |Check instance|Description|Frequency|Historical or latest|Check instance parameters| |--------------|-----------|---------|--------------------|-------------------------| |os.all.check.internal.get-device-configu|Gets a logged-in user's device configuration whenever there’s a change.|60 seconds|Latest|Not applicable| **Note:** If you upgrade the DEX Content Playbook plugin on an instance and encounter unexpected policy update issues, see the [Troubleshooting: Policy update issues post DEX plugin upgrade \[KB1586917\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB1586917) article in the Now Support knowledge base.
| title | DEX policies for Windows devices |
| description | Policy reference for DEX monitoring on Windows devices. The policies define the check instances, frequencies, and parameters for application, network, and device monitoring. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/dex-policies-windows.html |
| release | brazil |
| product | Digital End-User Experience \(DEX\) |
| classification | digital-end-user-experience-dex |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | DEX Content Playbook referenceReferenceDigital End-User ExperienceIT Operations Management |