DEX Self-service device action form

reference brazil Updated Sep 10, 2026 1 min read dex-self-service-device-actions-form.md
Raw file servicenow.com

The DEX Self-service device actions form contains the fields that define a device action and where it appears.

Field

Description

DEX Self-service issue config

The issue configuration associated with the device action. The issue configuration defines the device problem the action addresses, the devices it applies to, and the interfaces it appears on.

Quick action label

The label displayed to users when the action appears in Employee Center, ServiceNow Otto, or the DEX Desktop Assistant.

Application

The application scope this device action belongs to.

Active

Option that indicates whether the device action is available to users. When the check box is cleared, the action is not visible on any interface regardless of the issue configuration settings.

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