Incidents from alerts
concept brazil Updated Sep 10, 2026 1 min read incident-from-alert.md
An agent or IT operator can create an incident from a DEX alert so that an L1 agent can address the issue.
As a response to the alerts, the IT operator can create an incident. The DEX alert-related information is available on the origin card of the incident. You can view the number of impacted devices and impacted users. To access the DEX alert information, you need the Incident management for Service Operations Workspace plugin (com.snc.uib.sow_incident) starting with version 7.1.0.
[Omitted image "alert-incident.png"] Alt text: Incident from alerts
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--- title: Incidents from alerts description: An agent or IT operator can create an incident from a DEX alert so that an L1 agent can address the issue. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/incident-from-alert.html release: brazil product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [DEX alerts, Monitor application performance, Manage employee experience, Digital End-User Experience, IT Operations Management] --- # Incidents from alerts An agent or IT operator can create an incident from a DEX alert so that an L1 agent can address the issue. As a response to the alerts, the IT operator can create an incident. The DEX alert-related information is available on the origin card of the incident. You can view the number of impacted devices and impacted users. To access the DEX alert information, you need the Incident management for Service Operations Workspace plugin \(`com.snc.uib.sow_incident`\) starting with version 7.1.0. \[Omitted image "alert-incident.png"\] Alt text: Incident from alerts
| title | Incidents from alerts |
| description | An agent or IT operator can create an incident from a DEX alert so that an L1 agent can address the issue. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/incident-from-alert.html |
| release | brazil |
| product | Digital End-User Experience \(DEX\) |
| classification | digital-end-user-experience-dex |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | DEX alertsMonitor application performanceManage employee experienceDigital End-User ExperienceIT Operations Management |