Managing employee experience with Digital End-User Experience

concept brazil Updated Sep 10, 2026 1 min read manage-employee-experience.md

Monitor applications, devices, and networks; diagnose detected issues; execute remedial actions; and analyze insights to improve employee experience over time using Digital End-User Experience (DEX).

Employee experience management workflow

Managing employee experience with DEX is a continuous cycle. Monitor the applications, devices, and networks your employees rely on. Diagnose the issues that DEX detects, execute remedial actions, and analyze insights and reports to identify trends and improve service over time. Complete these areas of work in the order that matches your role and the incidents you're investigating.

Monitoring application performance

Monitor application, device, and network performance in the DEX Workspace. Track system, installed, and web app metrics; investigate Zoom, Microsoft Teams, and Microsoft 365 call quality; and view agent policies and device compliance.
Incident investigation with DEX

Diagnose device and application issues by using device health metrics and top-process snapshots. Apply suggested resolutions and remedial actions to speed up incident resolution. Run remedial actions and playbooks to resolve device and application issues in bulk or one at a time, and track the execution status of each action.

Keywords manage employee experiencemonitordiagnoseremediate

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---
title: Managing employee experience with Digital End-User Experience
description: Monitor applications, devices, and networks; diagnose detected issues; execute remedial actions; and analyze insights to improve employee experience over time using Digital End-User Experience \(DEX\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/manage-employee-experience.html
release: brazil
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [manage employee experience, monitor, diagnose, remediate]
breadcrumb: [Digital End-User Experience, IT Operations Management]
---

# Managing employee experience with Digital End-User Experience

Monitor applications, devices, and networks; diagnose detected issues; execute remedial actions; and analyze insights to improve employee experience over time using Digital End-User Experience \(DEX\).

## Employee experience management workflow

Managing employee experience with DEX is a continuous cycle. Monitor the applications, devices, and networks your employees rely on. Diagnose the issues that DEX detects, execute remedial actions, and analyze insights and reports to identify trends and improve service over time. Complete these areas of work in the order that matches your role and the incidents you're investigating.

-   [Monitoring application performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/monitoring-application-performance.md)

    Monitor application, device, and network performance in the DEX Workspace. Track system, installed, and web app metrics; investigate Zoom, Microsoft Teams, and Microsoft 365 call quality; and view agent policies and device compliance.

-   [Incident investigation with DEX](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/dex-diagnostics-guided-resolutions.md)

    Diagnose device and application issues by using device health metrics and top-process snapshots. Apply suggested resolutions and remedial actions to speed up incident resolution. Run remedial actions and playbooks to resolve device and application issues in bulk or one at a time, and track the execution status of each action.