Monitor your user apps network

task brazil Updated Sep 10, 2026 1 min read monitor-user-apps-network.md

Monitor your app's network to maintain performance, reduce latency, and improve security. Track key metrics to spot issues early, optimize resource use, and fix problems before they impact users.

Before you begin

Confirm that the DEX plugin (sn_dex) is installed.

Role required: admin

Procedure

Navigate to Workspaces > Service Operations Workspace and select the Devices icon [Omitted image "icon-devices.png"] Alt text: from the primary navigation pane.
Select a device from the list.
In the Network experience section, select one of the following options:
- Connection details: Information about the user's Wi-Fi, wired, and VPN connection.
- App connection stability: Information about the network stability related to latency, packet loss, and jitter.
  
  This option is applicable only to Windows OS.
- App connection path: Network path data for a selected application.
  
  This option is applicable only to Windows OS.
- Live application hops: List of hops between the user's device and an application server that can help you identify and fix network bottlenecks. For more details, see Network experience pages.

Keywords monitor user applicationsnetwork monitoringapp and network monitoringnetwork experienceconnection detailsnetwork latency

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---
title: Monitor your user apps network
description: Monitor your app's network to maintain performance, reduce latency, and improve security. Track key metrics to spot issues early, optimize resource use, and fix problems before they impact users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/monitor-user-apps-network.html
release: brazil
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [monitor user applications, network monitoring, app and network monitoring, network experience, connection details, network latency]
breadcrumb: [Monitor application performance, Manage employee experience, Digital End-User Experience, IT Operations Management]
---

# Monitor your user apps network

Monitor your app's network to maintain performance, reduce latency, and improve security. Track key metrics to spot issues early, optimize resource use, and fix problems before they impact users.

## Before you begin

Confirm that the DEX plugin \(sn\_dex\) is installed.

Role required: admin

## Procedure

1.  Navigate to **Workspaces** &gt; **Service Operations Workspace** and select the Devices icon \[Omitted image "icon-devices.png"\] Alt text: from the primary navigation pane.

2.  Select a device from the list.

3.  In the Network experience section, select one of the following options:

    -   Connection details: Information about the user's Wi-Fi, wired, and VPN connection.
    -   App connection stability: Information about the network stability related to latency, packet loss, and jitter.

        This option is applicable only to Windows OS.

    -   App connection path: Network path data for a selected application.

        This option is applicable only to Windows OS.

    -   Live application hops: List of hops between the user's device and an application server that can help you identify and fix network bottlenecks.
    For more details, see [Network experience pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/network-experience-pages.md).