Remedial action

---
title: Remedial action
description: A remedial action runs on an end-user device to resolve an issue. To select remedial action as a resolution type, the remedial action framework must be installed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/remedial-action.html
release: brazil
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Reference, Digital End-User Experience, IT Operations Management]
---

# Remedial action

A remedial action runs on an end-user device to resolve an issue. To select remedial action as a resolution type, the remedial action framework must be installed.

With remedial actions, you can trigger an action on the end-user device. With the user’s consent, different remedial action types are available to resolve the issue.

-   Execute an action on the end-user device. The user can create their own remedial action.
-   If there are any existing Virtual Agent topics, these can be populated as a resolution to the end user.
-   When the metric rule criteria are met, a catalog item is displayed for the user to fill in and submit.

To create your own remedial action, see [Configure the Remedial Actions Framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/config-remedial-action-fw.md).