Device issue remediation
You can create a remedial action or modify an existing one after you configure the remedial action framework. Remedial action enables you to trigger an action on the impacted device.
Single device remedial action
You can execute a remedial action on a single device by navigating to the device health page to resolve the issue. You can view the details of all the remedial actions applied and their status.
[Omitted image "ra-adh.png"] Alt text: Remedial action on a single device
Bulk remedial action
Remedial actions on multiple devices enable DEX engineers and computing teams to manage the health of the end-user experience proactively. DEX engineers can select multiple devices to execute the remedial action at the same time. Remedial actions are available for bulk remediation when a DEX administrator selects the Available for bulk remediation option for a remedial action. After the bulk remedial action is executed, DEX engineers can view the status of the remedial action executed on the selected devices.
[Omitted image "bulk-ra.png"] Alt text: Bulk remedial action
--- title: Device issue remediation description: You can create a remedial action or modify an existing one after you configure the remedial action framework. Remedial action enables you to trigger an action on the impacted device. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/remediate-issue-device.html release: brazil product: Digital End-User Experience \(DEX\) classification: digital-end-user-experience-dex topic_type: concept last_updated: "2026-10-23" reading_time_minutes: 1 breadcrumb: [Creating DEX remedial actions, Configure, Digital End-User Experience, IT Operations Management] --- # Device issue remediation You can create a remedial action or modify an existing one after you configure the remedial action framework. Remedial action enables you to trigger an action on the impacted device. ## Single device remedial action You can execute a remedial action on a single device by navigating to the device health page to resolve the issue. You can view the details of all the remedial actions applied and their status. \[Omitted image "ra-adh.png"\] Alt text: Remedial action on a single device ## Bulk remedial action Remedial actions on multiple devices enable DEX engineers and computing teams to manage the health of the end-user experience proactively. DEX engineers can select multiple devices to execute the remedial action at the same time. Remedial actions are available for bulk remediation when a DEX administrator selects the **Available for bulk remediation** option for a remedial action. After the bulk remedial action is executed, DEX engineers can view the status of the remedial action executed on the selected devices. \[Omitted image "bulk-ra.png"\] Alt text: Bulk remedial action
| title | Device issue remediation |
| description | You can create a remedial action or modify an existing one after you configure the remedial action framework. Remedial action enables you to trigger an action on the impacted device. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/remediate-issue-device.html |
| release | brazil |
| product | Digital End-User Experience \(DEX\) |
| classification | digital-end-user-experience-dex |
| topic_type | concept |
| last_updated | 2026-10-23 |
| reading_time_minutes | 1 |
| breadcrumb | Creating DEX remedial actionsConfigureDigital End-User ExperienceIT Operations Management |