Configure Server CI creation during AWS cloud discovery

task brazil Updated Sep 10, 2026 2 min read configure-aws-server-ci-cloud-discovery.md
Raw file servicenow.com

Create Windows Server or Linux Server configuration items (CIs) during AWS cloud discovery by enabling the sn_itom_pattern.aws_cloud_discovery_populate_server_ci system property.

Before you begin

  • Verify that you have at least version 1.35.1 of Discovery and Service Mapping Patterns.
  • Download the Cloud Discovery patterns spreadsheet so you can grant user permissions required for running the Discovery patterns.
  • Verify that AWS Systems Manager (AWS SSM) is enabled on the Amazon Elastic Compute Cloud (Amazon EC2) instances.
  • Verify SSM Agent execution context.
    • For Linux: The SSM Agent must run as root to retrieve the serial number using dmidecode.
    • For Windows: The SSM Agent must run as SYSTEM to retrieve the serial number using Get-CimInstance Win32_BIOS.

Role required: admin

About this task

Before Discovery and Service Mapping Patterns version 1.35.1, Server CIs weren't created during AWS cloud discovery. Starting with version 1.35.1, the sn_itom_pattern.aws_cloud_discovery_populate_server_ci property controls whether Server CIs are created. The default value is false and Server CIs aren't created. You can set the property to true to create Server CIs for SSM-enabled EC2 instances.

Procedure

  1. In the navigation filter, enter sys_properties.list.

  2. In the Name column, search for sn_itom_pattern.aws_cloud_discovery_populate_server_ci.

  3. Select the sn_itom_pattern.aws_cloud_discovery_populate_server_ci property.

  4. In the Value field, enter true.

    To stop creating Server CIs during AWS cloud discovery, enter false.

  5. Select Update.

What to do next

Run AWS cloud discovery or wait for the next scheduled discovery run for the changes to apply.

If your EC2 instances are slow to respond to SSM commands, increase the SSM command wait time. This provides more time before the first status check, enabling Server CIs to be created successfully. For more information, see set the SSM command wait time.

Parent Topic:AWS discovery using patterns

Related topics

AWS discovery using patterns

AWS Linux Server pattern-based discovery

AWS Windows Server pattern-based discovery

Keywords AWS cloud discoveryServer CIWindows ServerLinux Serversystem propertySSM
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