Renew certificates using the AI agent

task brazil Updated Sep 10, 2026 1 min read automatically-renew-cert-now-assist.md
Raw file servicenow.com

Renew a specific certificate by opening it and asking the certificate renewal AI agent to renew it.

Before you begin

Configure your system for certificate renewal:

  1. Configure MID Server for automatic certificate renewal
  2. Add required applications and capabilities to MID Server

Role required: sn_disco_certmgmt.pki_admin

Procedure

  1. Navigate to Workspaces > Certificate Management.

  2. Open the certificate that you want to renew.

  3. Select the ServiceNow Otto icon to open the AI panel.

    The agent identifies the certificate you're viewing and asks whether you want to renew it. Confirm that the certificate name in the agent's prompt matches the certificate you intend to renew before you continue.

  4. Confirm the renewal.

Result

The agent creates a certificate renewal task and returns a link to the task record. Select the link to track the status of the renewal.

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