Discovery for IBM Cloud Platform

If your cloud resources are in an IBM cloud, create credentials that can access your IBM account.

Field	Value
Name	Unique name of the IBM credentials to register with the instance.
Order	Order (sequence) in which Discovery tries this credential as it attempts to log on to devices. The smaller the number, the higher in the list this credential appears. Establish credential order when using large numbers of credentials or when security locks out users after three failed login attempts. If all the credentials have the same order number (or none), the instance tries the credentials in a random order.
Softlayer API User	Softlayer cloud user name.
Softlayer API Key	Softlayer API key.
Bluemix API Key	Bluemix API key.

## Data collected by Service Mapping during top-down discovery

To include discovered components into service instances, enable CI relationships used in tag-based discovery by Service Mapping. These CI relationships are available from the 1.0.68 release on the ServiceNow Store. For operational steps, see Tag-based discovery configuration.

Service Mapping uses tag-based discovery to create service instance maps including the Cloud components. The Service Mapping application comes with the following preconfigured CI relationships used for tag-based discovery. These CI relationships are available from the 1.0.68 release on the ServiceNow Store.

CI	Relationship	CI
Configuration Item [cmdb_ci]	Hosted on::Hosts	Logical Datacenter [cmdb_ci_logical_datacenter]
Logical Datacenter [cmdb_ci_logical_datacenter]	Hosted on::Hosts	Cloud Service Account [cmdb_ci_cloud_service_account]

IBM Cloud Discovery API list

CI Attributes	IBM Constraints
object_id	name
dns_domain	domain
name	alias
short_description	display_name
region	name

|CI Attributes|IBM Constraints| |-------------|---------------| |object\_id|id| |short\_description|longName| |name|name| |install\_status|statusId|

CI Attributes	IBM Constraints
object_id	id
short_description	description
location_group_type_id	locationGroupTypeId
name	name
location_group_type	locationGroupType.name

|CI Attributes|IBM Constraints| |-------------|---------------| |object\_id|id| |cpus|maxCpu/startCpus| |memory|maxMemory| |disks|<not mapped>| |disks\_size|<not mapped>| |nics|<not mapped>| |terminated\_on|<not mapped>| |state|statusId| |termination\_protection|<not mapped>| |short\_description|notes| |name|hostname| |dns\_domain|domain| |fqdn|fullyQualifiedDomainName|

CI Attributes	IBM Constraints
cmdb_ci_os_template
image_type
guest_os
version
offer
OS Status
root_device_type
image_source
credentials
infuse_key
update_host_name
name	name
object_id	id
short_description	description

CI Attributes	IBM Constraints
object_id	id
finger_print	fingerprint
created_date	createDate
key	key
name	label
modify_date	modifyDate
short_description	notes

CI Attributes	IBM Constraints
volume_id	id
size	capacityGb
size_bytes	capacityGb
free_space	<not mapped>
free_space_bytes	<not mapped>
media_type	<not mapped>
file_system	<not mapped>
label	serviceResourceName
lun ( Logical Unit Number )	<not mapped>
volume_container	<not mapped>
state	?
storage_type	storageTypeId
protected_by	<not mapped>
share_count	<not mapped>
sharable	FALSE
device	guestId
delete_on_termination	<not mapped>
mapping_type	<not mapped>
object_id	id
vdisk_id	<not mapped>
storage_type	nasType
name	serviceResourceName

CI Attributes	IBM Constraints
object_id	id
capacity	capacityGb
is_encrypted
volume_name	serviceResourceName
storage_server
start_time
state
snapshotSizeBytes	snapshotSizeBytes

CI Attributes	IBM Constraints
state
cidr	<not_mapped>
is_external	true/false
netmask	<not_mapped>
broadcast_address	<not_mapped>
default_gateway	<not_mapped>
is_shared	<not_mapped>
is_dhcp_enabled	<not_mapped>
scope	<not_mapped>
max_ports	<not_mapped>
terminated_on	<not_mapped>
provided_contracts	<not_mapped>
object_id	id
access_port_vlan	vlanNumber
<not_mapped>	primarySubnetId
name	vlanNumber
<not_mapped>	accountId

CI Attributes	IBM Constraints
subnet_mask	netmask
cidr	networkIdentifier +'/' + cidr
available_ip_count	usableIpAddressCount
broadcast_address	broadcastAddress
primary_dns	<not mapped>
secondary_dns	<not mapped>
tertiary_dns	<not mapped>
is_dhcp_enabled	<not mapped>
ipam_provider	<not mapped>
domain_name	<not mapped>
parent_domain_name	<not mapped>
gateway	gateway
route_table_association_id	<not mapped>
state	<not mapped>
<not mapped>	modifyDate
<not mapped>	version
<not mapped>	networkVlanId
<not mapped>	isCustomerRoutable
object_id	id
<not mapped>	broadcastAddress
<not mapped>	isCustomerOwned
<not mapped>	sortOrder
<not mapped>	networkIdentifier
<not mapped>	totalIpAddresses
<not mapped>	addressSpace
category	subnetType
name	networkIdentifier +'/' + cidr

CI Attributes	IBM Constraints
region	<not_mapped>
object_id	id
intld	<not_mapped>
tenant_name	<not_mapped>
state	<not_mapped>
<not_mapped>	port
<not_mapped>	description
<not_mapped>	createDate
<not_mapped>	modifyDate
name	name
short_description	description

CI Attributes	IBM Constraints
created	createDate
direction	direction
ethertype	ethertype
object_id	id
updated	modifyDate
portRangeMax	portRangeMax
portRangeMin	portRangeMin
protocol	protocol
remoteGroupId	remoteGroupId
securityGroupId	securityGroupId

CI Attributes	IBM Constraints
state	"operatingStatus"
canonical_hosted_zone_id
canonical_hosted_zone_name
dns_name	address
snat_ip_address
vlan
app_code
component_code
env_code
ip_address_pool
	"accountId"
	"address"
	"createDate"
	"description"
object_id	"id"
	isPublic
	"locationId"
	"modifyDate"
name	"name"
	"provisioningStatus"
	"useSystemPublicIpPool"
	"uuid"

CI Attributes	IBM Constraints
cmdb_ci_lb_service
pool
port	protocolPort
last_port
input_url
host_name
back_end_port
front_end_port	protocolPort
listener_protocol	protocol
server_port
server_protocol
traffic_domain
ssl_certificate_id
object_id	id
hit_count

CI Attributes	IBM Constraints
check_interval_sec	interval
max_retries	maxRetries
monitor_type	monitorType
provisioning_status	provisioningStatus
timeout_sec	timeout
object_id	id

CI Attributes	IBM Constraints
	createDate
load_balancing_method	loadBalancingAlgorithm
	modifyDate
	protocol
	protocolPort
pool_status	provisioningStatus
object_id	uuid

CI Attributes	IBM Constraints
server_id	address
object_id	id
	createDate
	modifyDate
	provisioningStatus
	uuid
	weight

CI Attributes	IBM Constraints
name	name
need to see what is this?	quota_id
	tags
object_id	id

CI Attributes	IBM Constraints
name	name
url	url
billing_enabled	billing_enabled
quota_definition_url	quota_definition_url
spaces_url	spaces_url
guid	guid
status	status
object_id	metadata.guid

CI Attributes	IBM Constraints
name	name
url	url
object_id	metadata.guid
allow_ssh	allow_ssh
guid	metadata.guid

title	Discovery for IBM Cloud Platform
description	If your cloud resources are in an IBM cloud, create credentials that can access your IBM account.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/it-operations-management/discovery/ibm-cloud-discovery.html
release	brazil
product	Discovery
classification	discovery
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	4
breadcrumb	Discovery for cloud environmentDiscoveryITOM VisibilityIT Operations Management