Set up routing policies for ACME

task brazil Updated Sep 10, 2026 1 min read set-up-routing-policy-for-acme.md
Raw file servicenow.com

Set up routing policies to establish automated certificate management based on factors such as certificate authority (CA) and environment for efficient SSL/TLS certificate management.

Before you begin

Role required: pki_admin, flow_designer, action_designer, or admin

About this task

The routing policy decides which CA must be contacted for certificate operations. It contains the CA, CA URL, Credential, Approval Group, Assignment Group, and CSR attributes. The routing policy triggers the flow for requesting certificates for specific CAs.

Duplicate certificate requests aren’t allowed. However, you can override this setting by selecting the Allow duplicate requests check box. A certificate request is considered duplicate if there’s another certificate task with the same domain name that is still in progress.

Procedure

  1. Navigate to All > Certificate Management > Certificate Routing Policies.

  2. Select New.

  3. On the Certificate Routing Policy form, fill in the fields.

    For a description of the field values, see Certificate Routing Policy form for ACME.

  4. Select Submit.

Search documentation
Search document titles and file paths on the brazil branch