Create an alert clustering definition

task brazil Updated Sep 10, 2026 1 min read alert-clustering-definitions.md
Raw file servicenow.com

Define alert clustering conditions to trigger one or more alert clustering tags, which help create alert groups from fewer alerts. Creating alert groups from fewer alerts reduces noise, making it easier to identify critical incidents, prioritize responses, and manage issues effectively.

Before you begin

Role required: evt_mgmt_admin

About this task

To create a tag definition, users need to use a filter to define which alerts the definition will apply to. They then define a grouping criteria by specifying which field values should be compared to create a group.

Note: To group alerts using tag-based grouping, create a grouping automation in Service Operations Workspace. For more information, see Create Group automation.

Procedure

  1. Navigate to All > Event Management > Tag Based Alert Clustering Engine > Alert Clustering Definitions.

  2. Select New.

  3. Configure the fields on the Event Management tag based alert grouping definition form.

  4. Select Save.

    The definition appears in the Tag Based Alert Clustering Definitions table.

Search documentation
Search document titles and file paths on the brazil branch