Save the ServiceNow Otto alert analysis as an alert group description

task brazil Updated Sep 10, 2026 1 min read alert-group-descr-now-assist-el.md
Raw file servicenow.com

Save the human-readable summary generated by ServiceNow Otto in the Alert analysis as the description of an alert group.

Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. Select the Express List icon ([Omitted image "express-list1.png"] Alt text: Express List icon.) in the left navigation bar.

  3. In the Active alerts list, select the information icon ([Omitted image "info.png"] Alt text: Information icon.) to the left of an alert.

  4. On the preview panel Info tab, select Analyze in Alert analysis by ServiceNow Otto.

  5. Review the human-readable, AI-generated Alert analysis summary.

  6. Select Save description to save the summary content as the description of the alert group.

    The AI-generated summary content replaces the original description of the alert group.

Keywords generative AI for IT Operations Managementgenerative AI for ITOMalert analysisalert groupsummarydescription
Search documentation
Search document titles and file paths on the brazil branch