View an alert analysis by ServiceNow Otto in Service Operations Workspace

task brazil Updated Sep 10, 2026 1 min read alert-summarization-now-assist.md

View an alert analysis by ServiceNow Otto for an alert on the alert's Overview tab in the Service Operations Workspace. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.

Before you begin

Install the ServiceNow Otto for ITOM plugin. For more information, see Install the ServiceNow Otto for IT Operations Management (ITOM) application.

Note: Currently, ServiceNow Otto for ITOM only supports tag-based, CMDB, Log Analytics, Mixed, Automated, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.

Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see AI agents, skills, and agentic workflows on by default.

Role required: evt_mgmt_user, evt_mgmt_operator

Procedure

Navigate to Workspace Experience > Workspaces > Service Operations Workspace.
Select the List icon ([Omitted image "list-icon-sow-itom.png"] Alt text: List icon.).
In the Alerts list, select All Alerts.
Select an alert.

The alert opens in a separate tab, displaying the Overview subtab.
In the Analysis section, select Analyze alert.
Review the information provided in the alert analysis.

Keywords generative AI for IT Operations Managementgenerative AI for ITOMalert analysisService Operations Workspace

47 lines · 2.6 KB Wrap lines

---
title: View an alert analysis by ServiceNow Otto in Service Operations Workspace
description: View an alert analysis by ServiceNow Otto for an alert on the alert's Overview tab in the Service Operations Workspace. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/event-management/alert-summarization-now-assist.html
release: brazil
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [generative AI for IT Operations Management, generative AI for ITOM, alert analysis, Service Operations Workspace]
breadcrumb: [Responding to and working with alerts in Express List, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# View an alert analysis by ServiceNow Otto in Service Operations Workspace

## Before you begin

Install the ServiceNow Otto for ITOM plugin. For more information, see [Install the ServiceNow Otto for IT Operations Management \(ITOM\) application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/install-now-assist-itom.md).

**Note:** Currently, ServiceNow Otto for ITOM only supports tag-based, CMDB, Log Analytics, Mixed, Automated, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.

**Important:** This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/now-assist-skills-on-by-default.md).

Role required: evt\_mgmt\_user, evt\_mgmt\_operator

## Procedure

1. Navigate to **Workspace Experience** &gt; **Workspaces** &gt; **Service Operations Workspace**.

2. Select the List icon \(\[Omitted image "list-icon-sow-itom.png"\] Alt text: List icon.\).

3. In the Alerts list, select **All Alerts**.

4. Select an alert.

The alert opens in a separate tab, displaying the **Overview** subtab.

5. In the **Analysis** section, select **Analyze alert**.

6. Review the information provided in the alert analysis.