Hide closed alerts in Express List

task brazil Updated Sep 10, 2026 1 min read el-hide-closed-alerts.md

Choose whether to display the closed alerts in an alert group as well as the open alerts on the preview panel and in Link View.

Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

Procedure

Navigate to Workspaces > Service Operations Workspace.
From the navigation bar, select the Express list icon [Omitted image "express-list1.png"].
In the Active alerts list, select an alert group.

The preview panel shows the default display:
- The Alerts tab and Timeline view show only the open alerts. The closed alerts are hidden.
- Link View shows the attributes of both open and closed alerts.
On the relevant tab, change the display.

On the preview panel, Alerts tab:
1. Show both the open and the closed alerts by switching the Hide closed alerts toggle to the closed position.
2. (Optional) Sort the displayed alerts by time or by severity by selecting the sort icon ([Omitted image "el-sort-alerts-icon.png"] Alt text: Sort alerts icon.) and then choosing the relevant menu item.
  
  [Omitted image "el-sort-alerts.png"] Alt text: Sort alerts on the preview panel.
Note: If you switch the toggle or sort the alerts in the Timeline view, the Alerts tab adjusts to reflect your selection.

In Link View: Show only the attributes of open alerts while hiding those of closed alerts by switching the Hide attributes of closed alerts toggle to the open position.

49 lines · 2.1 KB Wrap lines

---
title: Hide closed alerts in Express List
description: Choose whether to display the closed alerts in an alert group as well as the open alerts on the preview panel and in Link View.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/event-management/el-hide-closed-alerts.html
release: brazil
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage alert states in Express List, Assigning and managing alerts, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# Hide closed alerts in Express List

Choose whether to display the closed alerts in an alert group as well as the open alerts on the preview panel and in Link View.

## Before you begin

Role required: evt\_mgmt\_operator, evt\_mgmt\_admin

## Procedure

1. Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2. From the navigation bar, select the Express list icon \[Omitted image "express-list1.png"\].

3. In the Active alerts list, select an alert group.

The preview panel shows the default display:

- The Alerts tab and Timeline view show only the open alerts. The closed alerts are hidden.
- Link View shows the attributes of both open and closed alerts.
4. On the relevant tab, change the display.

On the preview panel, Alerts tab:

1. Show both the open and the closed alerts by switching the **Hide closed alerts** toggle to the closed position.
2. \(Optional\) Sort the displayed alerts by time or by severity by selecting the sort icon \(\[Omitted image "el-sort-alerts-icon.png"\] Alt text: Sort alerts icon.\) and then choosing the relevant menu item.

\[Omitted image "el-sort-alerts.png"\] Alt text: Sort alerts on the preview panel.

**Note:** If you switch the toggle or sort the alerts in the Timeline view, the Alerts tab adjusts to reflect your selection.

In Link View: Show only the attributes of open alerts while hiding those of closed alerts by switching the **Hide attributes of closed alerts** toggle to the open position.