Configure a push connector
You can configure listeners and connectors to push event information to the instance or MID Server.
Event Management receives external events through a push connector or script. If you are using a script to collect events, no configuration is required. All other methods of collecting events require configuration.
After event collection configuration, Event Management can collect events that are sent directly to the instance, or via the MID Server, SNMP trap, or email.
Note: Integrating with push connectors is only available by installing the Event Management Connector plugin from the ServiceNow Store.
Create integration user
Follow the steps in Creating users to create a user and grant the [evt_mgmt_integration] role to the user.
Note: Verify that the Identify Type of the user is Machine.
Standard event form
All events must use a standard event form, regardless of how they arrive at the instance. For more information, see Event field format for event collection.
Event collection
Event Management facilitates communication and movement of data between external applications, data sources, services, and the ServiceNow AI Platform instance.
|
Event collection modes |
Description |
|---|---|
|
Provided by the base system |
Listeners and connectors provided with the Event Management application:- AWS CloudWatch, see Integrate AWS platform as a data source.
Where event messages are received in XML, you can base your script on the example XML transform script provided with the base system. |
|
Via MID WebService |
You can configure the MID WebService Event Collector to push event messages to the MID Server. For more information, see Pushing events to the MID Server using web service API. |
|
Create your own content |
You can configure your own listener:- Via MID WebServer API. See Pushing events to the instance using web service API.
|
|
Via SNMP |
SNMP listeners provided with the Event Management application:Generic SNMPv2. See Configure event collection for SNMP traps. In addition, you can create your own custom listener. See Integrate with push connectors. |
|
Via Email |
Email listener. See Configure event collection from email. |
--- title: Configure a push connector description: You can configure listeners and connectors to push event information to the instance or MID Server. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-operations-management/event-management/push-event-listener.html release: brazil product: Event Management classification: event-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Configure Event Management connectors, Event Management Integrations, Configure, Event Management, ITOM AIOps, IT Operations Management] --- # Configure a push connector You can configure listeners and connectors to push event information to the instance or MID Server. Event Management receives external events through a push connector or script. If you are using a script to collect events, no configuration is required. All other methods of collecting events require configuration. After event collection configuration, Event Management can collect events that are sent directly to the instance, or via the MID Server, SNMP trap, or email. **Note:** Integrating with push connectors is only available by installing the Event Management Connector plugin from the ServiceNow Store. ## Create integration user Follow the steps in [Creating users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/ua-creating-users.md) to create a user and grant the \[evt\_mgmt\_integration\] role to the user. **Note:** Verify that the **Identify Type** of the user is **Machine**. ## Standard event form All events must use a standard event form, regardless of how they arrive at the instance. For more information, see [Event field format for event collection](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/c_EMIntegrateRequirementEvent.md). ## Event collection Event Management facilitates communication and movement of data between external applications, data sources, services, and the ServiceNow AI Platform instance. <table id="simpletable_av2_cxd_gz"><thead><tr><th> Event collection modes </th><th> Description </th></tr></thead><tbody><tr><td> Provided by the base system </td><td> Listeners and connectors provided with the Event Management application:- AWS CloudWatch, see [Integrate AWS platform as a data source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/aws-events-transform-script.md). - Azure event messages, see [Integrate Azure Monitor as an authenticated data source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/azure-integration.md). - BMC TrueSight events, see [Event collection from BMC TrueSight and BMC TrueSight\_v2](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/event-collection-BMCTrueSight.md). - Datadog events, see [Integrate Datadog platform events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/datadog-events-integration.md). - Dynatrace events, see [Integrate Dynatrace platform events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/dynatrace-events-integration.md). - Google Cloud Platform \(GCP\) events, see [Integrate Google Cloud Platform \(GCP\) events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/gcp-events-integration.md) - New Relic events, see [Integrate New Relic platform events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/new-relic-events-integration.md). - Generic event collection through the MID Server. - Generic event collection through the instance. Where event messages are received in XML, you can base your script on the example XML transform script provided with the base system. </td></tr><tr><td> Via MID WebService </td><td> You can configure the MID WebService Event Collector to push event messages to the MID Server. For more information, see [Pushing events to the MID Server using web service API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/event-collection-via-MID-using-push.md). </td></tr><tr><td> Create your own content </td><td> You can configure your own listener:- Via MID WebServer API. See [Pushing events to the instance using web service API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/send-events-via-web-service.md). - Via Custom Transformation. See [Event collection from custom payloads](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/event-collection-custom-payloads.md). </td></tr><tr><td> Via SNMP </td><td> SNMP listeners provided with the Event Management application:Generic SNMPv2. See [Configure event collection for SNMP traps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/t_EMSNMPTrapEvent.md). In addition, you can create your own custom listener. See [Integrate with push connectors](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/configure-listener-transform-script.md). </td></tr><tr><td> Via Email </td><td> Email listener. See [Configure event collection from email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/t_EMConfigureEmailConnector.md). </td></tr></tbody> </table>**Related topics** [Push connector instance form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/push-connector-instance-form.md)
| title | Configure a push connector |
| description | You can configure listeners and connectors to push event information to the instance or MID Server. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-operations-management/event-management/push-event-listener.html |
| release | brazil |
| product | Event Management |
| classification | event-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Configure Event Management connectorsEvent Management IntegrationsConfigureEvent ManagementITOM AIOpsIT Operations Management |