Configure work notes for alert grouping justifications

task brazil Updated Sep 10, 2026 1 min read view-alert-group-reasoning.md

As alerts are added to a group, a message is recorded in the alert’s Work notes field to explain why the alert was included in the group. Define alert types for creating these worknotes related to alert group reasoning.

Before you begin

Role required: evt_mgmt_admin

Procedure

Navigate to All > System Properties > All Properties.
Search for the property evt_mgmt.alert_groups_reasoning.enable_worknotes.
Open the property.

[Omitted image "em_work_notes_alert_grp.png"] Alt text: Property page where you can define alert types for creating worknotes related to alert group reasoning.

In the Choices field, define alert types for creating worknotes related to alert group reasoning.

Value	Description
All Alerts	Work note information is generated for every alert.
Primary Alerts	Work note information is generated only for primary alerts.
Secondary Alerts	Work note information is generated only for secondary alerts.
None	No work note information is generated.

Select Update.

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---
title: Configure work notes for alert grouping justifications
description: As alerts are added to a group, a message is recorded in the alert’s Work notes field to explain why the alert was included in the group. Define alert types for creating these worknotes related to alert group reasoning.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/event-management/view-alert-group-reasoning.html
release: brazil
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Alert grouping, Configure, Event Management, ITOM AIOps, IT Operations Management]
---

# Configure work notes for alert grouping justifications

## Before you begin

Role required: evt\_mgmt\_admin

## Procedure

1. Navigate to **All** &gt; **System Properties** &gt; **All Properties**.

2. Search for the property **evt\_mgmt.alert\_groups\_reasoning.enable\_worknotes**.

3. Open the property.

\[Omitted image "em\_work\_notes\_alert\_grp.png"\] Alt text: Property page where you can define alert types for creating worknotes related to alert group reasoning.

4. In the **Choices** field, define alert types for creating worknotes related to alert group reasoning.

|Value|Description|
|-----|-----------|
|All Alerts|Work note information is generated for every alert.|
|Primary Alerts|Work note information is generated only for primary alerts.|
|Secondary Alerts|Work note information is generated only for secondary alerts.|
|None|No work note information is generated.|

5. Select **Update**.

**Related topics**

[Alert grouping types and creation methods](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/Alert-Groups.md)