Health Log Analytics

---
title: Health Log Analytics
description: The ServiceNow Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/health-log-analytics/hla-landing-page.html
release: brazil
product: Health Log Analytics
classification: health-log-analytics
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [Health Log Analytics, HLA, overview, introduction]
breadcrumb: [ITOM AIOps, IT Operations Management]
---

# Health Log Analytics

The ServiceNow® Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data.

Health Log Analytics collects raw log data streaming into your instance and structures textual data into key-value pairs. It detects meaningful patterns in the data, and when it discovers an anomaly, it sends an event to the Event Management application.

Health Log Analytics is available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/06a71b1367e4130051c9027e2685ef1e/1.6.0?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%26q%3DPatterns&sl=sh).

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Get started

<table id="table_yzn_x2s_ncc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Explore Health Log Analytics workflow, architecture, and high-level tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/health-log-analytics/hla-exploring.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure Health Log Analytics setup and configuration tasks.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/health-log-analytics/hla-configuring.md)

</td></tr><tr><td>

[Remediate\[Omitted image "bus-root-cause-issue-resolution.svg"\] Alt text:Investigate log data and take action to resolve the underlying issue.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/health-log-analytics/hla-analyzing-resolving-hla-alert.md)

</td><td>

[Control\[Omitted image "bus-anomaly-detection.svg"\] Alt text:Influence how HLA generates and prioritizes alerts and detects anomalies.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/health-log-analytics/hla-controlling-alert-generation.md)

</td></tr><tr><td>

[System features and health alerts\[Omitted image "bus-actionable-analytics.svg"\] Alt text:View system features and core components with related system health alerts.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/health-log-analytics/hla-system-health-and-features-parent.md)

</td><td>

[Analytics and reports\[Omitted image "bus-management-console.svg"\] Alt text:Gain insights into the number of issues predicted before users were affected and the money that was saved.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/health-log-analytics/hla-analytics-reporting.md)

</td></tr><tr><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Find reference information about Health Log Analytics.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/health-log-analytics/hla-reference.md)

</td><td>

 

</td></tr></tbody>
</table>## Health Log Analytics licensing

The ServiceNow AI Platform® uses a licensing method where your organization is billed for using Health Log Analytics, which is available as a separate license from ITOM AIOps. The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see [ITOM/OT SU Licensing and subscriptions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/itom-su-licensing-landing-page.md).

## Dependencies

For a list of Health Log Analytics plugin dependencies, see [Plugins or applications installed with ITOM AIOps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/plugin-app-itom-health.md).

## Troubleshoot and get help

-   [Ask questions and explore other resources for  in the ServiceNow Community](https://www.servicenow.com/community/)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now)