Install ITOM AIOps apps using Setup Hub

---
title: Install ITOM AIOps apps using Setup Hub
description: Install two plugins to enable ITOM AIOps functionality: ITOM AIOps and ServiceNow Otto for ITOM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/install-aiops-plugins.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ITOM AIOps, plugin installation, Now Assist, IT Operations Management, apps]
breadcrumb: [ITOM AIOps, IT Operations Management]
---

# Install ITOM AIOps apps using Setup Hub

Install two plugins to enable ITOM AIOps functionality: ITOM AIOps and ServiceNow Otto for ITOM.

## Before you begin

Verify that the sn\_ia\_config.ia\_user role is assigned to the evt\_mgmt\_admin role.

Role required: evt\_mgmt\_admin

## Procedure

1.  Navigate to **Admin** > **Home**.

    The Admin Home page opens.

    \[Omitted image "nowassist-setup-admin-home-page.png"\] Alt text: Admin home page showing the product families.

2.  In the IT Operations Management tile, select **Ready to configure**.

    The Welcome! Let's get started dialog box appears.

    \[Omitted image "aiops-admin-start-setup1.png"\] Alt text: Welcome dialog box prompting the user to get started.

3.  Select **Start setup**.

    View all available plugins in the **Not Installed** tab.

    \[Omitted image "aiops-admin-conf-not-installed-tab.png"\] Alt text: IT Operations Management page showing the plugins to be installed.

4.  Install the ITOM AIOps plugin by selecting the install icon \(\[Omitted image "icon-aiops-admin-conf-install.png"\] Alt text: install icon\).

5.  To select the ServiceNow Otto for ITOM plugin, perform the following steps:

    1.  Select the Application manager icon \(\[Omitted image "icon-aiops-admin-install-now-assist-itom.png"\] Alt text: Application page icon\).
    2.  On the Application manager page, select **Install**.
    Both plugins are installed and listed in the **Installed** tab in the IT Operations Management page.