Manage the AIOps AI Specialist

---
title: Manage the AIOps AI Specialist
description: Use the AIOps home page to view and manage the alerts assigned to the AIOps AI Specialist. This page is the default home page of the Service Operations Workspace. Which view you see depends on your role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/manage-the-ai-specialist.html
release: brazil
topic_type: concept
last_updated: "2026-10-18"
reading_time_minutes: 2
keywords: [use]
breadcrumb: [AIOps AI Specialist, ITOM AIOps specialists, AI in ITOM AIOps, ITOM AIOps, IT Operations Management]
---

# Manage the AIOps AI Specialist

Use the AIOps home page to view and manage the alerts assigned to the AIOps AI Specialist. This page is the default home page of the Service Operations Workspace. Which view you see depends on your role.

## Overview of AIOps Supervision

Both admins and operators must be able to view the work done by the AI Specialist. Admins want to view a real-time snapshot of alert activity, workload distribution, and the impact AI is having on the team's performance. Operators, and especially those supervising the AI specialist, want to review operational workload, monitor AIOps AI Specialist activity, and review alerts closed by it.

-   [Monitoring AI operations in ITOM as an admin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/ai-specialist-dashboard-metrics.md)

    View performance metrics, including AI efficiency.

-   [Manage as an operator or supervisor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/ai-supervisor-in-itom-aiops.md)

    Supervise alerts assigned to your team and monitor and review alerts assigned to the AI specialist.

-   [Reopen alert closed by AI Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/event-management/reopen-ai-closed-alert.md)

    Reopen an alert that the AIOps AI Specialist auto-closed as noise so it bypasses the noise classifier and runs the full investigation pipeline.


-   **[Monitoring AI operations in ITOM as an admin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/ai-specialist-dashboard-metrics.md)**  
The AIOps home page tracks operator activity and key metrics in real-time. It is available to all customers. Once your AI Specialist is active, additional metrics and capabilities unlock to help you measure impact, spot issues early, and report on AI performance over time.
-   **[Overseeing AIOps AI Specialist in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/ai-supervisor-in-itom-aiops.md)**  
The AIOps Supervisor home page helps supervisors review operational workload across selected assignment groups and monitor AIOps AI Specialist activity in Service Operations Workspace.

**Parent Topic:**[AIOps AI Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/ai-specialist-aiops-overview.md)