Service Level Objective Management

---
title: Service Level Objective Management
description: Service Level Objective Management \(SLO Management\) helps your organization define, track, and meet agreed-upon service quality standards. It works alongside Service Level Agreements \(SLAs\) to help make sure that services meet customer expectations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/service-level-objective-management/slo-landing-page.html
release: brazil
product: Service Level Objective Management
classification: service-level-objective-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ITOM AIOps, IT Operations Management]
---

# Service Level Objective Management

Service Level Objective Management \(SLO Management\) helps your organization define, track, and meet agreed-upon service quality standards. It works alongside Service Level Agreements \(SLAs\) to help make sure that services meet customer expectations.

## Overview of how SLO Management works

-   SLAs set the expectations

    SLAs are formal agreements that outline the level of service a customer can expect. SLAs can include response times, resolution times, and uptime targets.

-   SLOs defines how to meet expectations

    SLOs are specific, measurable objectives that an organization sets to achieve the SLAs. They translate the broad goals of the SLA into actionable metrics.

-   ServiceNow SLO Management helps manage SLOs. It offers functionalities to:
    -   Define SLOs based on various metrics.
    -   Monitor SLO performance in real-time.
    -   Generate alerts when SLOs are at risk of being breached.
    -   Track historical data to identify trends and improve processes.

## Get started

<table id="table_b4x_psb_4bc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Service Level Objective Management concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-level-objective-management/exploring-service-level-objective-management.md)

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[Use\[Omitted image "bus-investor-relations-2.svg"\] Alt text:Using Service Level Objective Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-level-objective-management/using-service-level-objective-management.md)

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[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about Service Level Objective Management components, such as fields, tables, and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-level-objective-management/service-level-objective-management-reference.md)

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