Notifications for breached error budgets

reference brazil Updated Sep 10, 2026 1 min read srm-notifications-messages.md

Details about the notifications that teams receive for breached error budget policies.

When notifications are sent

When a service or configuration item breaches its error budget policy and a notification destination is set, Service Reliability Management (SRM) sends a notification to the configured Microsoft Teams channel.

Notification content

The message contains details about the breach to help team members learn about the issue and act. In Microsoft Teams, the message is titled Error budget policy violation and lists the following information:

Service level objective - Name of the service level objective (SLO), for example, Navigation service availability 99.95.
Service/CI - Name of the associated service or configuration time. Select the name to open the relevant service in SRM.
Policy name - Name of the error budget policy that was breached.
Error budget remaining - Percentage of error budget left at the time of the breach.
View SLO in ServiceNow - Link to view the SLO details in SRM.

Sample notification

The following image is a sample notification in Microsoft Teams. It shows an error budget policy violation for the Cart service and details about the SLO and error budget remaining.

[Omitted image "srm-msteams-notification2.png"] Alt text: Cart service has an error budget violation on its Cart service availability SLO.

See Create a notification destination in SRM and Create SLOs, SLIs, and error budget policies.

Parent Topic:SLO Management reference

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---
title: Notifications for breached error budgets
description: Details about the notifications that teams receive for breached error budget policies.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/service-level-objective-management/srm-notifications-messages.html
release: brazil
product: Service Level Objective Management
classification: service-level-objective-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [SLO Management reference, Service Level Objective Management, ITOM AIOps, IT Operations Management]
---

# Notifications for breached error budgets

Details about the notifications that teams receive for breached error budget policies.

## When notifications are sent

When a service or configuration item breaches its error budget policy and a notification destination is set, Service Reliability Management \(SRM\) sends a notification to the configured Microsoft Teams channel.

## Notification content

The message contains details about the breach to help team members learn about the issue and act. In Microsoft Teams, the message is titled `Error budget policy violation` and lists the following information:

- Service level objective - Name of the service level objective \(SLO\), for example, `Navigation service availability 99.95`.
- Service/CI - Name of the associated service or configuration time. Select the name to open the relevant service in SRM.
- Policy name - Name of the error budget policy that was breached.
- Error budget remaining - Percentage of error budget left at the time of the breach.
- View SLO in ServiceNow - Link to view the SLO details in SRM.

## Sample notification

The following image is a sample notification in Microsoft Teams. It shows an error budget policy violation for the Cart service and details about the SLO and error budget remaining.

\[Omitted image "srm-msteams-notification2.png"\] Alt text: Cart service has an error budget violation on its Cart service availability SLO.

## Related documentation

See [Create a notification destination in SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-level-objective-management/create-notification-destination.md) and [Create SLOs, SLIs, and error budget policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-level-objective-management/sr-create-slo-sli.md).

**Parent Topic:**[SLO Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-level-objective-management/service-level-objective-management-reference.md)