Configure Service Mapping to work with the Configuration Management Database \(CMDB\)
task brazil Updated Sep 10, 2026 1 min read map-app-services-with-cmdb.md
Configure Service Mapping to use the existing data within your CMDB to run top-down discovery and map application services.
Before you begin
Verify that the necessary tables are populated with data according to the process explained in CMDB-based mapping.
- Transmission Control Protocol (TCP) Connection [cmdb_tcp] table
- Running Process [cmdb_running_process] table
- Hardware [cmdb_ci_hardware] table
Confirm that you have installed the Service Mapping Plus August 2024 version from the ServiceNow® Store.
Role required: service_mapping_admin
Procedure
-
Enter
sys_properties.listin the navigation filter. -
In the System Properties [sys_properties] table, search for the sa.topdown.enable_cmdb_based_mapping property.
-
Set the sa.topdown.enable_cmdb_based_mapping system property to configure Service Mapping to use the data in your CMDB.
-
Confirm that the Type field value is set to true|false.
-
Set the Value field to
true.
-
44 lines · 1.9 KB
---
title: Configure Service Mapping to work with the Configuration Management Database \(CMDB\)
description: Configure Service Mapping to use the existing data within your CMDB to run top-down discovery and map application services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/service-mapping/map-app-services-with-cmdb.html
release: brazil
product: Service Mapping
classification: service-mapping
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Advanced Service Mapping configuration, Configuring Service Mapping, Service Mapping, ITOM Visibility, IT Operations Management]
---
# Configure Service Mapping to work with the Configuration Management Database \(CMDB\)
Configure Service Mapping to use the existing data within your CMDB to run top-down discovery and map application services.
## Before you begin
Verify that the necessary tables are populated with data according to the process explained in [CMDB-based mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-mapping/cmdb-based-mapping.md).
- Transmission Control Protocol \(TCP\) Connection \[cmdb\_tcp\] table
- Running Process \[cmdb\_running\_process\] table
- Hardware \[cmdb\_ci\_hardware\] table
Confirm that you have installed the Service Mapping Plus August 2024 version from the ServiceNow® Store.
Role required: service\_mapping\_admin
## Procedure
1. Enter `sys_properties.list` in the navigation filter.
2. In the System Properties \[sys\_properties\] table, search for the **sa.topdown.enable\_cmdb\_based\_mapping** property.
3. Set the **sa.topdown.enable\_cmdb\_based\_mapping** system property to configure Service Mapping to use the data in your CMDB.
1. Confirm that the **Type** field value is set to true\|false.
2. Set the **Value** field to `true`.
| title | Configure Service Mapping to work with the Configuration Management Database \(CMDB\) |
| description | Configure Service Mapping to use the existing data within your CMDB to run top-down discovery and map application services. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-operations-management/service-mapping/map-app-services-with-cmdb.html |
| release | brazil |
| product | Service Mapping |
| classification | service-mapping |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Advanced Service Mapping configurationConfiguring Service MappingService MappingITOM VisibilityIT Operations Management |