Chart error states

reference brazil Updated Sep 10, 2026 1 min read chart-error-states.md

Raw file servicenow.com

Understand the different error states that the charts in Service Observability might display and how to fix them.

Error message	Fix
Set up this service's observability data mapping	Observability mapping hasn't been configured for the service by an admin. See Create and manage data mappings.
Data mapping is not configured	Observability mapping hasn't been configured for the service by an admin. See Create and manage data mappings.
Authentication failed	Service Observability can't connect to the data source. See Connect a Service Observability data source.
No results found	No metrics were found for the chart.
Something went wrong	Connection to the data source was successful, but the observability instance didn't respond. This error might be due to a connection timeout on the observability vendor side.
No impacted systems found (Impacted systems chart on the Overview page)	Only services found on your service map can be displayed. Update your service map to include all services that should be included in the chart. See Service Mapping.
Set up objectives (SLO Error Budget chart on the Overview page)	SLOs haven't been configured for Service Reliability Management. See Create SLOs, SLIs, and error budget policies.

Parent Topic:Service Observability reference

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---
title: Chart error states
description: Understand the different error states that the charts in Service Observability might display and how to fix them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/service-observability/chart-error-states.html
release: brazil
product: Service Observability
classification: service-observability
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Observability reference, Service Observability, ITOM AIOps, IT Operations Management]
---

# Chart error states

Understand the different error states that the charts in Service Observability might display and how to fix them.

|Error message|Fix|
|-------------|---|
|Set up this service's observability data mapping|Observability mapping hasn't been configured for the service by an admin. See [Create and manage data mappings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-observability/create-and-manage-observability-data-mappings.md).|
|Data mapping is not configured|Observability mapping hasn't been configured for the service by an admin. See [Create and manage data mappings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-observability/create-and-manage-observability-data-mappings.md).|
|Authentication failed|Service Observability can't connect to the data source. See [Connect a Service Observability data source](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-observability/connect-an-observability-data-source.md).|
|No results found|No metrics were found for the chart.|
|Something went wrong|Connection to the data source was successful, but the observability instance didn't respond. This error might be due to a connection timeout on the observability vendor side.|
|No impacted systems found \(Impacted systems chart on the Overview page\)|Only services found on your service map can be displayed. Update your service map to include all services that should be included in the chart. See [Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-mapping/c_ServiceMappingOverview.md).|
|Set up objectives \(SLO Error Budget chart on the Overview page\)|SLOs haven't been configured for Service Reliability Management. See [Create SLOs, SLIs, and error budget policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-level-objective-management/sr-create-slo-sli.md).|

**Parent Topic:**[Service Observability reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-observability/service-observability-reference.md)