Add resolution code and notes to an SRM incident

---
title: Add resolution code and notes to an SRM incident
description: Add a resolution code and notes to an incident when you have resolved the incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/service-reliability-management/sr-add-incident-resolution-notes.html
release: brazil
product: Service Reliability Management
classification: service-reliability-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working with incidents in SRM, Working with SRM reliability tasks, Using Service Reliability Management, Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# Add resolution code and notes to an SRM incident

Add a resolution code and notes to an incident when you have resolved the incident.

## Before you begin

Role required: srm\_manager, srm\_responder, or srm\_admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

    You're taken to your SRM Home page.

    **Note:** If you use other Service Operations Workspace \(SOW\) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.

2.  From the primary navigation, select **Reliability tasks** \(\[Omitted image "icon-sr-reliability-tasks.png"\] Alt text: Reliability tasks icon\).

3.  Open the incident.

4.  In the Incident **Details** panel, select a **Resolution code** from the list menu.

5.  Enter text in the **Resolution notes** text box.

    The resolution notes are displayed in the **Activity** timeline panel.

6.  Select **Save**.


**Parent Topic:**[Working with incidents in SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-reliability-management/sr-work-incidents.md)