SRM change request states

concept brazil Updated Sep 10, 2026 1 min read sr-change-request-states.md

Incidents can be in a few different states depending on how they are acted on.

Change requests can be manually created in SRM. Edit actions from the change request form using the state field in the form or using buttons in the change request record. Use the Save button in the form to keep any changes you've made. Changes to change requests in the list view are automatically saved.

State	Description
New	State on change request creation. The request is logged but not yet worked on.
Assess	The change request approval is being worked on.
Scheduled	The change request is scheduled for work.
Implement	The change request is taking action.
Review	The change request is moved to the Review state. Note: All open change tasks are set to Canceled.
Closed	The change request is closed.
Canceled	Change request was triaged but found to be a duplicate, or unnecessary. Note: You cannot reopen a canceled changed request.

**Parent Topic:**[Service Reliability Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-reliability-management/service-reliability-management-reference.md)

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---
title: SRM change request states
description: Incidents can be in a few different states depending on how they are acted on.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/service-reliability-management/sr-change-request-states.html
release: brazil
product: Service Reliability Management
classification: service-reliability-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Reliability Management reference, Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# SRM change request states

Incidents can be in a few different states depending on how they are acted on.

Change requests can be manually created in SRM. Edit actions from the change request form using the state field in the form or using buttons in the change request record. Use the **Save** button in the form to keep any changes you've made. Changes to change requests in the list view are automatically saved.

<table id="table_hsr_mfq_hbrr"><thead><tr><th>

State

</th><th>

Description

</th></tr></thead><tbody><tr><td>

New

</td><td>

State on change request creation. The request is logged but not yet worked on.

</td></tr><tr><td>

Assess

</td><td>

The change request approval is being worked on.

</td></tr><tr><td>

Scheduled

</td><td>

The change request is scheduled for work.

</td></tr><tr><td>

Implement

</td><td>

The change request is taking action.

</td></tr><tr><td>

Review

</td><td>

The change request is moved to the **Review** state.

**Note:** All open change tasks are set to **Canceled**.

</td></tr><tr><td>

Closed

</td><td>

The change request is closed.

</td></tr><tr><td>

Canceled

</td><td>

Change request was triaged but found to be a duplicate, or unnecessary.

**Note:** You cannot reopen a canceled changed request.

</td></tr></tbody>
</table>**Parent Topic:**[Service Reliability Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-reliability-management/service-reliability-management-reference.md)