Benchmarks
The ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top performers. You can contrast the performance of your organization with recognized industry standards, view a side-by-side comparison of performance with global benchmarks, and implement recommendations for improved performance.
Benchmarks overview
This video provides you with an overview of Benchmarks. [Omitted video] Description: Benchmarks overview
Get started
The ServiceNow Benchmarks application securely collects daily data on your instance and then aggregates the data into monthly global benchmark reports.
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Explore[Omitted image "bus-explore.svg"] Alt text:. Learn about Benchmarks features and benefits |
Configure[Omitted image "bus-sdlc.svg"] Alt text: Configure and customize the Benchmarks KPI |
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[Omitted image "bus-agent-workspace-1.svg"] Alt text:Use. Learn how you can analyse the Benchmarks data |
Reference[Omitted image "bus-learn.svg"] Alt text: Get details about the Benchmarks components such as KPI, roles and trends |
--- title: Benchmarks description: The ServiceNow Benchmarks application gives you instant visibility into your key performance indicators \(KPIs\) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top performers. You can contrast the performance of your organization with recognized industry standards, view a side-by-side comparison of performance with global benchmarks, and implement recommendations for improved performance. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/benchmarks/benchmarks-landing.html release: brazil product: Benchmarks classification: benchmarks topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [IT Service Management] --- # Benchmarks The ServiceNow® Benchmarks application gives you instant visibility into your key performance indicators \(KPIs\) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top performers. You can contrast the performance of your organization with recognized industry standards, view a side-by-side comparison of performance with global benchmarks, and implement recommendations for improved performance. ## Benchmarks overview This video provides you with an overview of Benchmarks. \[Omitted video\] Description: Benchmarks overview ## Get started The ServiceNow Benchmarks application securely collects daily data on your instance and then aggregates the data into monthly global benchmark reports. <table id="table_my5_hlv_rzb" class="nav-card"><tbody><tr><td> [Explore\[Omitted image "bus-explore.svg"\] Alt text:.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/benchmarks/exploring-benchmarks.md) Learn about Benchmarks features and benefits </td><td> [Configure\[Omitted image "bus-sdlc.svg"\] Alt text:](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/benchmarks/configuring-benchmarks.md) Configure and customize the Benchmarks KPI </td></tr><tr><td> [\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Use](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/benchmarks/using-benchmarks.md). Learn how you can analyse the Benchmarks data </td><td> [Reference\[Omitted image "bus-learn.svg"\] Alt text:](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/benchmarks/reference-benchmarks.md) Get details about the Benchmarks components such as KPI, roles and trends </td></tr></tbody> </table>## Troubleshoot and get help [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case)
| title | Benchmarks |
| description | The ServiceNow Benchmarks application gives you instant visibility into your key performance indicators \(KPIs\) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top performers. You can contrast the performance of your organization with recognized industry standards, view a side-by-side comparison of performance with global benchmarks, and implement recommendations for improved performance. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/benchmarks/benchmarks-landing.html |
| release | brazil |
| product | Benchmarks |
| classification | benchmarks |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | IT Service Management |