Configure change model states
Configure states for change models and define transition between multiple states.
Before you begin
Role required: change_manager
Procedure
-
Navigate to All > Change > Administration > Change Models.
-
Select the change model for which you want to define states.
-
Navigate to Model States.
-
Select New.
-
On the form, fill in the fields.
Field Description State State that you want to include in your model. Initial State Option to enable this state as the initial state for your model. This field is automatically selected when you add the first state to your model. -
Save the state and return to the Change Model form by selecting Submit.
-
Add a transition between the available states by selecting the display/hide hierarchical lists icon [Omitted image "display-hide-hierarchial-lists.png"] Alt text: for the model state that you want to apply the transition to.
-
Select New.
The Model State Transitions page is displayed.
-
On the form, fill in the fields.
Field Description From State that the change request is moving from. To State that the change request is moving to. Automatic Transition Option for enabling automatic transition of the change request when the defined conditions are met. When this option is selected, you don't need to update the State field on the change request form manually. -
Select the form context menu icon [Omitted image "form-context-menu.png"] Alt text: and select Save.
-
Select New to add conditions for transition between states.
-
On the form, fill in the fields.
-
|
Field |
Description |
|---|---|
|
Name |
Unique name for the condition. |
|
State Transition |
State transition that the condition applies to. This field is set automatically. |
|
Description |
Detailed description of the condition. |
|
Requires |
Condition for your transition.The available options are:
State field policies create and maintain conditions named State Field Policy Managed. To update the fields in these conditions, update the state field policies for the destination state. For more information, see Add state field policies to a change model state.
For more information, see Create predefined conditions. |
|
Condition (condition builder) |
Condition that must be fulfilled to enable the state transition.This field is available only when Transition Condition is selected from the Requires field. |
|
Condition (script) |
Script that must be fulfilled to enable the transition. The script returns a value of True when passed.This field is available only when Transition Script is selected from the Requires field. Note: To edit this field, you must have the change_model_script_admin role. Without it, the script editor is read-only. For more information, see Model script editor role. |
|
Active |
Option to make the condition active. |
What to do next
Define which fields are mandatory or read-only in each state. For more information, see Add state field policies to a change model state.
Parent Topic:Create a Change model
---
title: Configure change model states
description: Configure states for change models and define transition between multiple states.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/change-management/configure-change-model-states.html
release: brazil
product: Change Management
classification: change-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Create a Change model, Configure, Change Management, IT Service Management]
---
# Configure change model states
Configure states for change models and define transition between multiple states.
## Before you begin
Role required: change\_manager
## Procedure
1. Navigate to **All** > **Change** > **Administration** > **Change Models**.
2. Select the change model for which you want to define states.
3. Navigate to **Model States**.
4. Select **New**.
5. On the form, fill in the fields.
|Field|Description|
|-----|-----------|
|State|State that you want to include in your model.|
|Initial State|Option to enable this state as the initial state for your model. This field is automatically selected when you add the first state to your model.|
6. Save the state and return to the Change Model form by selecting **Submit**.
7. Add a transition between the available states by selecting the display/hide hierarchical lists icon \[Omitted image "display-hide-hierarchial-lists.png"\] Alt text: for the model state that you want to apply the transition to.
1. Select **New**.
The Model State Transitions page is displayed.
2. On the form, fill in the fields.
|Field|Description|
|-----|-----------|
|From|State that the change request is moving from.|
|To|State that the change request is moving to.|
|Automatic Transition|Option for enabling automatic transition of the change request when the defined conditions are met. When this option is selected, you don't need to update the **State** field on the change request form manually.|
3. Select the form context menu icon \[Omitted image "form-context-menu.png"\] Alt text: and select **Save**.
4. Select **New** to add conditions for transition between states.
5. On the form, fill in the fields.
<table id="table_jdx_tpy_m3c"><thead><tr><th>
Field
</th><th>
Description
</th></tr></thead><tbody><tr><td>
Name
</td><td>
Unique name for the condition.
</td></tr><tr><td>
State Transition
</td><td>
State transition that the condition applies to. This field is set automatically.
</td></tr><tr><td>
Description
</td><td>
Detailed description of the condition.
</td></tr><tr><td>
Requires
</td><td>
Condition for your transition.The available options are:
- **Mandatory Fields**: Requires specified fields to be populated before the model state transitions.
State field policies create and maintain conditions named **State Field Policy Managed**. To update the fields in these conditions, update the state field policies for the destination state. For more information, see [Add state field policies to a change model state](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/define-state-field-policies.md).
- **Transition Condition**: Enables you to define a more granular condition.
For more information, see [Create predefined conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/create-predefined-transition-condition-type.md).
</td></tr><tr><td>
Condition \(condition builder\)
</td><td>
Condition that must be fulfilled to enable the state transition.This field is available only when **Transition Condition** is selected from the **Requires** field.
</td></tr><tr><td>
Condition \(script\)
</td><td>
Script that must be fulfilled to enable the transition. The script returns a value of **True** when passed.This field is available only when **Transition Script** is selected from the **Requires** field.
**Note:** To edit this field, you must have the change\_model\_script\_admin role. Without it, the script editor is read-only. For more information, see [Model script editor role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/model-script-editor-roles.md).
</td></tr><tr><td>
Active
</td><td>
Option to make the condition active.
</td></tr></tbody>
</table> 6. Select **Save**.
## What to do next
Define which fields are mandatory or read-only in each state. For more information, see [Add state field policies to a change model state](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/define-state-field-policies.md).
**Parent Topic:**[Create a Change model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/create-a-change-model.md)
| title | Configure change model states |
| description | Configure states for change models and define transition between multiple states. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/change-management/configure-change-model-states.html |
| release | brazil |
| product | Change Management |
| classification | change-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Create a Change modelConfigureChange ManagementIT Service Management |