Copy a change request

task brazil Updated Sep 10, 2026 2 min read copy-a-change-request.md
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You can copy details of an active or canceled change request to a new change request.

Before you begin

Role required: itil, admin, or sn_change_write

About this task

The administrator configures which of the following items are copied to the new change request.

  • The content that is copied.
  • The attributes or fields and values that are copied. All non-copied attributes are reset to default values.
  • The configured related tables that are copied.

Note: You cannot copy change details from a standard change.

New change tasks can be created when a change is copied. If your change record has associated workflows that create change tasks, then these change tasks may not be copied because the workflow creates them. Only manually created tasks are copied, if the workflow when creating the task sets the created_from field on the Change Task [change_task] table to workflow. The created_from field has a default value of manual.

Procedure

  1. Navigate to Change > Open.

  2. Open the change request that you want to copy.

    Open the record to display its form. The Copy Change option is available from the form, and not from the list view.

  3. In the change request form header, select the Additional Actions menu icon [Omitted image "additional-actions.png"] Alt text:, and then select Copy Change to copy change request details.

    The Additional Actions menu icon is at the top of the change request form header. Select the icon to open the menu, and then select Copy Change. The option does not appear when you select the change in a list check box and it is hidden when the administrator sets the Enable Copy Change feature (com.snc.change_request.enable_copy) property to false.

    A preview of the new change record appears with values from the original source change record.

  4. Edit values on the newly created change record, as appropriate.

  5. Select Submit to create a new change request record.

What to do next

After the change request is copied, a user with the itil role reviews, approves, implements, and closes the new change request as necessary.

In addition, you can associate CIs with the new change request.

Parent Topic:Create a change request

Related topics

Create a change request from a configuration item (CI)

Create a standard change request from the catalog

Create a change task

Unauthorized change request

Configure ability to copy a change request

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