Exploring Change Management

concept brazil Updated Oct 20, 2026 1 min read exploring-change-management.md

The Change Management processes for a change request are controlled by workflows defined for a specific change request type.

Change model management
Change models help streamline change requests by tailoring a fit-for-purpose process to support specific, common change use cases.
Change types
Change Management supports the three types of service changes ITIL describes — standard, emergency, and normal. The change type determines which state model is invoked and the change process that must be followed.
Change templates
Standardize the creation of change requests by creating change templates based on all available change models.
State progression for normal, standard, and emergency changes
Each change request model progresses through a number of state values in a specific order.
Modify the email notification for change request state changes
Modify the change request state change notification to specify when it's sent, who receives it, and what it contains. When active, the notification is sent when the state changes to Scheduled, Implement, Review, or Canceled.
Upgrade Change Management
Activate Change Management core and update your change types and customizations when you upgrade an instance that used Change Management before the Geneva release.
Change approval policies
Change approval policies use approval definitions to generate approvals according to your business requirements.
Approval with e-Signature for change requests
Use e-signatures to add an additional layer of verification and compliance to change approval workflows. e-signatures are supported in both Core UI and Service Operations Workspace (SOW).
Change Advisory Board (CAB) Workbench
The Change Advisory Board (CAB) Workbench enables CAB managers to schedule, plan, and manage CAB meetings.

Parent Topic:Change Management

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---
title: Exploring Change Management
description: The Change Management processes for a change request are controlled by workflows defined for a specific change request type.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/change-management/exploring-change-management.html
release: brazil
product: Change Management
classification: change-management
topic_type: concept
last_updated: "2026-10-20"
reading_time_minutes: 1
breadcrumb: [Change Management, IT Service Management]
---

# Exploring Change Management

The Change Management processes for a change request are controlled by workflows defined for a specific change request type.

-   **[Change model management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/manage-change-models.md)**  
Change models help streamline change requests by tailoring a fit-for-purpose process to support specific, common change use cases.
-   **[Change types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/change-types.md)**  
Change Management supports the three types of service changes ITIL describes — standard, emergency, and normal. The change type determines which state model is invoked and the change process that must be followed.
-   **[Change templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/change-templates.md)**  
Standardize the creation of change requests by creating change templates based on all available change models.
-   **[State progression for normal, standard, and emergency changes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/normal-standard-emergency-states.md)**  
Each change request model progresses through a number of state values in a specific order.
-   **[Modify the email notification for change request state changes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/configure-state-change-notifications.md)**  
Modify the change request state change notification to specify when it's sent, who receives it, and what it contains. When active, the notification is sent when the state changes to **Scheduled**, **Implement**, **Review**, or **Canceled**.
-   **[Upgrade Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/migrate-change-mgmt-pre-geneva.md)**  
Activate Change Management core and update your change types and customizations when you upgrade an instance that used Change Management before the Geneva release.
-   **[Change approval policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/change-approval-policy.md)**  
Change approval policies use approval definitions to generate approvals according to your business requirements.
-   **[Approval with e-Signature for change requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/approval-e-signature-changes.md)**  
Use e-signatures to add an additional layer of verification and compliance to change approval workflows. e-signatures are supported in both Core UI and Service Operations Workspace \(SOW\).
-   **[Change Advisory Board \(CAB\) Workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/cab-workbench.md)**  
The Change Advisory Board \(CAB\) Workbench enables CAB managers to schedule, plan, and manage CAB meetings.

**Parent Topic:**[Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/c_ITILChangeManagement.md)