View change tasks

task brazil Updated Sep 10, 2026 1 min read mobile-view-changetask.md
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View the state, risk, and schedule of change tasks in the Mobile Agent mobile application.

About this task

As an ITSM agent or technician working away from your desk, use the Mobile Agent to review the state, risk, and schedule of your change tasks in real time. The mobile view provides the same task details available on the desktop change form so that you can act on assigned work across locations.

Use the Mobile Agent mobile application to review your change tasks when you're away from your desk. If you're a new user, start from the home screen, where the My Work tab groups the tasks assigned to you or to your group.

Before you begin

Role required: itil or sn_change_write

Procedure

  1. Tap the My Work tab.

    The My Work tab appears on the home screen of the Mobile Agent after you sign in. It lists the tasks assigned to you or to your group.

  2. Tap Change tasks to open the list of change tasks.

  3. Tap the change task for a detailed view.

  4. Tap any field with a right arrow to view its details.

Parent Topic:Get started with Change Management mobile tasks

Related topics

Add comments to your change tasks

Resolve or close a change task

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