Set the lockdown preview maximum

task brazil Updated Sep 10, 2026 1 min read set-lockdown-preview-maximum.md
Raw file servicenow.com

Change the maximum number of records that a change lockdown preview displays. This keeps the preview readable on instances with a large volume of change requests.

Before you begin

Role required: sn_change_admin

About this task

A lockdown with broad conditions can match more change requests than the preview dialog can display. The preview maximum controls how many records the dialog lists. The limit applies to the preview only. Every matched change request is placed on hold when the lockdown is enforced.

Procedure

  1. Navigate to All > System Properties > System Properties.

  2. Search for com.snc.change_management.lockdown.preview.max_changes.

    The property is described as the maximum number of change_request records to display, belongs to the Global application, and is delivered with the value 1000.

  3. In the Value field, enter the maximum number of records to display.

    To see every matched change request in the preview, enter a number that is at least as large as the number of matching records.

  4. Save the property.

What to do next

Preview a lockdown again to confirm the number of records that the dialog now lists. For more information, see Manage a change lockdown.

Parent Topic:Change lockdown

Related topics

Manage a change lockdown

Change lockdown

Keywords change lockdownpreview maximumsystem property
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