Create a new choice

task brazil Updated Sep 10, 2026 1 min read t_CreateNewChoice.md
Raw file servicenow.com

Create a new choice for the change request state.

Before you begin

Role required: admin

Procedure

  1. Open the Change Request form.

  2. the State field label and select Configure Choices.

    The Configuring State Choices slushbucket opens.

  3. Enter the following information and Add.

    Field Description
    New item text Enter Complete.
    Numeric value Enter -6.
    Apply to table

    The new state appears in the Selected slushbucket on the form.

  4. Use the up and down arrows to move the new state between Implement and Review states.

    [Omitted image "NewStateTutNewChoice2.png"] Alt text: Complete field placement

  5. Save.

    The new choice is created and the Change Request form reopens.

Parent Topic:Tutorial: Add a new change management state

Previous topic:Tutorial: Add a new change management state

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