Creating change approval policies

Use the change approval policy to create change approval definitions and the change approval policy workflow to control the approval process for a change request.

Create approval definitions
Use approval definitions to define a set of criteria that are evaluated automatically before the policy is marked as approved.
Create change approval policies
Use a change approval policy to define the approvals that are generated for your change requests.
Change Approval Policy workflow activity
The Change Approval Policy workflow activity controls the approval process for a change request. It creates user and group approvals according to a change approval policy record. A workflow can include multiple activities, each referencing the same or different Change Approval Policies.
Use the Change Approval Policy workflow activity
Apply your Change Policy in your Change Request workflow to manage the approvals.
Use the Apply Change Approval Policy flow action
Apply your change approval policy in the Change Management Workflow Studio action to control the approval process for a change request. You can create user and group approvals according to a change approval policy record.
Create a change approval policy using Decision Builder
Create a change approval policy in Decision Builder to define the approvals that are generated for your change requests.

Parent Topic:Using Change Management

title	Creating change approval policies
description	Use the change approval policy to create change approval definitions and the change approval policy workflow to control the approval process for a change request.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/it-service-management/change-management/using-change-approval-policies-cf.html
release	brazil
product	Change Management
classification	change-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	UseChange ManagementIT Service Management