Change dashboard

---
title: Change dashboard
description: Dashboard providing a view into Change request workflow with metrics around successful and failed Change Request for different Change models and types.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/change.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Platform Analytics KPIs and dashboards, Platform Analytics ITSM Dashboards, IT Service Management]
---

# Change dashboard

Dashboard providing a view into Change request workflow with metrics around successful and failed Change Request for different Change models and types.

KPIs for Change.

|Data Visualization|Description|KPI \(Performance Analytics Indicator\)|
|------------------|-----------|---------------------------------------|
|Open changes \(by age and priority\)|Priority wise distribution of the open change requests priority wise. This is categorized in days between 0-1, 2-5, 6-30, 31-90, and above 90 days.|Number of open changes|
|Open emergency changes \(by age and priority\)|Priority wise distribution of the emergency change requests that are still open. This is categorized in days between 0-1, 2-5, 6-30, 31-90, and above 90 days.|Number of new emergency changes|
|New change request \(by risk\)|Distribution of the new change requests by risk.|Number of new changes|
|Average age of open changes \(by risk\)|Average age of a change requests based on risk.|Average age of open changes|
|Closed changes \(by priority\)|Priority wise distribution of the changes requests that are successfully closed.|Number of closed changes|
|Mean time to close a change \(by priority\)|Mean time to close the change request priority wise.|Mean time to close a change|
|Incidents caused by change requests|Total number of incidents that are created because of a change request.|Incidents caused by change|
|% Unauthorized changes|Percentage of the unauthorized change requests that are created.|% Unauthorized changes|
|Outages due to change|Total outages in hours because of change.|Outages due to Change|

|Data Visualization|Description|KPI \(Performance Analytics Indicator\)|
|------------------|-----------|---------------------------------------|
|Change success score \(by assignment group\)|Distribution of the change requests by assignment group.|Change success scores|
|% Successful change with issues \(by model and type\)|Distribution of the change requests closed with issues distributed by change model and change type.|% Successful changes with issue|
|% Successful change without issues \(by model and type\)|Distribution of the change requests that are successfully closed with some issues by change model and change type.|% Successful changes|
|% Failed changes|Percentage of the change requests that are not successfully completed.|% unsuccessful changes|

**Note:** Access all the change success score related metrics categorized under the **Change Success Score** tab in the Change Management dashboard.