Slack slash commands
Slash commands provides a quick way to invoke your app to perform specific actions from Slack.
You need to configure slash commands to execute the commands. Only a user with the sn_incident_write, itil or admin role can execute the commands.
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Commands |
Description |
|---|---|
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/now help |
Provides list of available ServiceNow commands with description. |
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/now create incident |
Creates an incident with the inputs provided by the user. |
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/now list incidents |
Lists all active incidents assigned to the user. |
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/now oncall [group name] |
Displays shifts and members who are currently on-call for a group.Note: Only a user with the itil or the admin role can execute this command. |
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Slash commands that can be run only from channels associated with ServiceNow | |
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/now comment [comment] |
Posts a comment in the Additional comments field of the associated incident. |
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/now note [note] |
Posts a note in the Work notes field of the associated incident. |
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/now assigntome |
Assigns associated incident to the slack user. |
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/now assign [@slack_user] |
Assigns associated incident to a specific user. |
--- title: Slack slash commands description: Slash commands provides a quick way to invoke your app to perform specific actions from Slack. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/collaboration-services/slack-commands.html release: brazil product: Collaboration Services classification: collaboration-services topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Slack integration - Incident Management, Collaboration services, IT Service Management] --- # Slack slash commands Slash commands provides a quick way to invoke your app to perform specific actions from Slack. You need to [configure slash commands](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/set-up-slack.md) to execute the commands. Only a user with the sn\_incident\_write, itil or admin role can execute the commands. <table id="table_eg5_4td_jnb"><thead><tr><th> Commands </th><th> Description </th></tr></thead><tbody><tr><td> /now help </td><td> Provides list of available ServiceNow commands with description. </td></tr><tr><td> /now create incident </td><td> Creates an incident with the inputs provided by the user. </td></tr><tr><td> /now list incidents </td><td> Lists all active incidents assigned to the user. </td></tr><tr><td> /now oncall \[group name\] </td><td> Displays shifts and members who are currently on-call for a group.**Note:** Only a user with the itil or the admin role can execute this command. </td></tr><tr><td class="sub-head" colspan="2"> Slash commands that can be run only from channels associated with ServiceNow </td></tr><tr><td> /now comment \[comment\] </td><td> Posts a comment in the **Additional comments** field of the associated incident. </td></tr><tr><td> /now note \[note\] </td><td> Posts a note in the **Work notes** field of the associated incident. </td></tr><tr><td> /now assigntome </td><td> Assigns associated incident to the slack user. </td></tr><tr><td> /now assign \[@slack\_user\] </td><td> Assigns associated incident to a specific user. </td></tr></tbody> </table>
| title | Slack slash commands |
| description | Slash commands provides a quick way to invoke your app to perform specific actions from Slack. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/collaboration-services/slack-commands.html |
| release | brazil |
| product | Collaboration Services |
| classification | collaboration-services |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Slack integration - Incident ManagementCollaboration servicesIT Service Management |