Request a new product or service

task brazil Updated Sep 10, 2026 1 min read dpr-request-product.md

Raw file servicenow.com

Request a new product or service to manage features and enhancements.

Before you begin

Identify, prioritize, and create a backlog of features and enhancements required for the product or service.
Define a roadmap of features and enhancements to be included across multiple releases.

Role required: sn_dpr_model.product_manager

About this task

The Product records are saved in the Application Models [cmdb_application_product_model] table.

If the application model has a corresponding business application, the View Business Application related link is displayed on the Product form. Select View Business Application to view details of the corresponding business application.
The Service records are saved in the Service Models [cmdb_service_product_model] table.

Procedure

Navigate to Workspaces > Digital Product Release Workspace.
Select the products and services icon ([Omitted image "dpr-icon-products.png"] Alt text: Products and services icon.).
Select Request new for a new product or service.
In the dialog box, fill in the fields.

For more information on the field descriptions, see Request new product or service form.
Select Submit.

Result

A request is submitted to create a product or service.
The DPR Service Catalog Request approval flow is triggered that auto-approves the request and then triggers the Request Product flow that creates the product or service.

Note: You can modify these flows in Workflow Studio according to your business needs.
The new product or service is listed in the Productsand Services list.
A DevOps app corresponding to the product or service is also created.

What to do next

Manage product hierarchy using Included products.
Select the product or service name from the list to see details, plan releases, and manage data from external tools.

Parent Topic:Using Digital Product Release

66 lines · 2.9 KB Wrap lines

---
title: Request a new product or service
description: Request a new product or service to manage features and enhancements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/digital-product-release/dpr-request-product.html
release: brazil
product: Digital Product Release
classification: digital-product-release
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Digital Product Release, IT Service Management]
---

# Request a new product or service

Request a new product or service to manage features and enhancements.

## Before you begin

- Identify, prioritize, and create a backlog of features and enhancements required for the product or service.
- Define a roadmap of features and enhancements to be included across multiple releases.

Role required: sn\_dpr\_model.product\_manager

## About this task

- The Product records are saved in the Application Models \[cmdb\_application\_product\_model\] table.

If the application model has a corresponding business application, the **View Business Application** related link is displayed on the Product form. Select **View Business Application** to view details of the corresponding business application.

- The Service records are saved in the Service Models \[cmdb\_service\_product\_model\] table.

## Procedure

1. Navigate to **Workspaces** &gt; **Digital Product Release Workspace**.

2. Select the products and services icon \(\[Omitted image "dpr-icon-products.png"\] Alt text: Products and services icon.\).

3. Select **Request new** for a new product or service.

4. In the dialog box, fill in the fields.

For more information on the field descriptions, see [Request new product or service form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/digital-product-release/request-product-service-form.md).

5. Select **Submit**.

## Result

- A request is submitted to create a product or service.
- The **DPR Service Catalog Request approval** flow is triggered that auto-approves the request and then triggers the **Request Product** flow that creates the product or service.

**Note:** You can modify these flows in Workflow Studio according to your business needs.

- The new product or service is listed in the Productsand Services list.
- A DevOps app corresponding to the product or service is also created.

## What to do next

- [Manage product hierarchy using Included products](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/digital-product-release/dpr-manage-included-products.md).
- Select the product or service name from the list to see details, plan releases, and manage data from external tools.

**Parent Topic:**[Using Digital Product Release](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/digital-product-release/dpr-using-digital-product-release.md)