Communication plan definitions
An incident communication plan helps you streamline communication for an incident. It defines the stakeholders who should be informed, what information should be shared, when the information should be delivered, and the methods of communication.
For instructions on creating a communication plan definition, see Create communication plan definition.
Note: If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths such as My Communication Plans, automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
Important: When you create a communication plan definition, verify that the table is Incident [incident]. If you upgraded to London or a later release and use communication plans to streamline the communication process, deactivate the Major Incident Response and Resolution flow.
Parent Topic:Managing incident communications
--- title: Communication plan definitions description: An incident communication plan helps you streamline communication for an incident. It defines the stakeholders who should be informed, what information should be shared, when the information should be delivered, and the methods of communication. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-communications-management/communication-plan-definition.html release: brazil product: Incident Communications Management classification: incident-communications-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Managing incident communications, Incident Communications Management, IT Service Management] --- # Communication plan definitions An incident communication plan helps you streamline communication for an incident. It defines the stakeholders who should be informed, what information should be shared, when the information should be delivered, and the methods of communication. For instructions on creating a communication plan definition, see [Create communication plan definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/create-comm-plan-definition.md). **Note:** If the UI16 module link redirection feature is enabled in Service Operations Workspace \(SOW\) and the UI16 module supports the redirect configuration, navigating through UI16 paths such as **My Communication Plans**, automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.md). **Important:** When you create a communication plan definition, verify that the table is Incident \[incident\]. If you upgraded to London or a later release and use communication plans to streamline the communication process, deactivate the Major Incident Response and Resolution flow. **Parent Topic:**[Managing incident communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-communications-management/working-with-inci-comm-mgmt.md)
| title | Communication plan definitions |
| description | An incident communication plan helps you streamline communication for an incident. It defines the stakeholders who should be informed, what information should be shared, when the information should be delivered, and the methods of communication. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/incident-communications-management/communication-plan-definition.html |
| release | brazil |
| product | Incident Communications Management |
| classification | incident-communications-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing incident communicationsIncident Communications ManagementIT Service Management |