Exploring Incident Communications Management

---
title: Exploring Incident Communications Management
description: The ServiceNow Incident Communications Management application enables organizations to create and manage communications related to major business issues or incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-communications-management/explore-inci-comm-mngmt.html
release: brazil
product: Incident Communications Management
classification: incident-communications-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident Communications Management, IT Service Management]
---

# Exploring Incident Communications Management

The ServiceNow® Incident Communications Management application enables organizations to create and manage communications related to major business issues or incidents.

## Incident Communications Management purpose

Incident Communications Management enables incident communications administrators to bring together all involved users during major incidents and establish communication within this group.

For example, a major issue occurs in a server room, which results in a high-priority incident. The incident can affect all users, so it's important to bring together key representatives and communicate quickly and effectively. An incident communication plan can streamline this communication process and help resolve the source incident.

## Incident Communications Management benefits

ServiceNow® Incident Communications Management supports the incident communications management process in the following ways:

-   Create an incident communication plan when a crisis occurs.
-   Set up contact responsibilities to identify the individuals who receive automatic notifications when incident communication plans are created. To receive notifications, Self-Service users can subscribe to incident communication plans.
-   Manage incident communication plans to improve communication while dealing with the crisis.
-   Use the optional Notify feature to send notifications by SMS messages and voice mails, and to set up conference calls.
-   Monitor events and results with the incident communication plan dashboard and reports.