Initiate a conference call on an incident communication task

task brazil Updated Sep 10, 2026 1 min read initiate-conf-call.md

Initiate a conference call with the required stakeholders to discuss the resolution of the incident and the communication task.

Before you begin

Role required: sn_comm_management.comm_plan_manager or sn_comm_management.comm_plan_admin

The Notify plugin (com.snc.notify) must be active, the Twilio account and the com.snc.iam.notify_number property must be configured, and a default provider selector must exist. You can also create a provider selector on the Incident Communication Task table [incident_alert_task]. The provider selector specifies the Notify group containing the Notify phone numbers or conference provider to make outgoing calls.

Procedure

Navigate to All > Incident > All.

Note: If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
Open an incident record.
From the Incident Communication Plan related list, open the incident communication plan.
From the Incident Communication Tasks related list, open the incident communication task.
In the related links, select Initiate Conference Call.
Select the conference bridge number and the participants, and then select Start Call.

Parent Topic:Managing incident communications

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---
title: Initiate a conference call on an incident communication task
description: Initiate a conference call with the required stakeholders to discuss the resolution of the incident and the communication task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-communications-management/initiate-conf-call.html
release: brazil
product: Incident Communications Management
classification: incident-communications-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing incident communications, Incident Communications Management, IT Service Management]
---

# Initiate a conference call on an incident communication task

Initiate a conference call with the required stakeholders to discuss the resolution of the incident and the communication task.

## Before you begin

Role required: sn\_comm\_management.comm\_plan\_manager or sn\_comm\_management.comm\_plan\_admin

The Notify plugin \(com.snc.notify\) must be active, the Twilio account and the **com.snc.iam.notify\_number** property must be configured, and a default provider selector must exist. You can also create a provider selector on the Incident Communication Task table \[incident\_alert\_task\]. The provider selector specifies the Notify group containing the Notify phone numbers or conference provider to make outgoing calls.

## Procedure

1. Navigate to **All** &gt; **Incident** &gt; **All**.

**Note:** If the UI16 module link redirection feature is enabled in Service Operations Workspace \(SOW\) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.md).

2. Open an incident record.

3. From the Incident Communication Plan related list, open the incident communication plan.

4. From the Incident Communication Tasks related list, open the incident communication task.

5. In the related links, select **Initiate Conference Call**.

6. Select the conference bridge number and the participants, and then select **Start Call**.

**Parent Topic:**[Managing incident communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-communications-management/working-with-inci-comm-mgmt.md)