Define contact responsibilities

---
title: Define contact responsibilities
description: Define the contacts involved in the communication process and their responsibilities, so that it's clear what's expected of each contact throughout the process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-communications-management/t\_CreateAContactResponsibility.html
release: brazil
product: Incident Communications Management
classification: incident-communications-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Incident Communications Management and contacts, Managing incident communications, Incident Communications Management, IT Service Management]
---

# Define contact responsibilities

Define the contacts involved in the communication process and their responsibilities, so that it's clear what's expected of each contact throughout the process.

## Before you begin

Role required: ia\_admin or admin

## Procedure

1.  Navigate to **All** > **Incident Communications Management** > **Contact Administration** > **Contact Responsibilities**.

    **Note:** If the UI16 module link redirection feature is enabled in Service Operations Workspace \(SOW\) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.md).

2.  Select **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Global|Check box that, when selected, makes the contact responsibility available for all tables. If the check box is cleared, the **Table** field appears where you can select the table for which you are defining the contact responsibility.|
    |Name|Unique name of the contact, such as Business Director or Communication Manager, involved in the communication process.|
    |Type|Type of contact such as user, group, or recipient list.|
    |Table|Table on which the contact responsibility is activated when a communication plan is attached. This field appears only when the **Global** check box is cleared.|

4.  Select **Submit**.

    Contact responsibilities are defined.


**Parent Topic:**[Incident Communications Management and contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-communications-management/c_IncidentAlertContact.md)

**Related topics**  


[Contact responsibilities for incident communication plans]()

[Create a contact definition]()

[Create a default override]()

[Add a user as a contact]()