Subscribe to incident communication notifications

task brazil Updated Sep 10, 2026 1 min read t_SubscribeToANotification.md

Subscribe to incident communication notifications to get periodic information about issues related to incident communication plans.

Before you begin

Role required: itil, ia_admin, or admin

Procedure

Navigate to All > Self-Service > My Notification Preferences.
In the Notifications section, select Advanced preferences.

The notification preferences page opens in a new tab.
In the filter section, select Incident Communication Plan in the Category field.

The following notification options appear for incident communication plan: IA Actions Taken, IA Cancelled, IA Resolved Or Closed, and New IA Raised.
Turn on the toggle switch for each notification option to subscribe to.
In the filter section, repeat the same steps for Delivery channels, Active/Inactive notifications, Email Digest available, or Subscribable Notifications.
Under Custom Notification, toggle the options to subscribe or unsubscribe from a custom notification.
Under Delivery Channels, toggle the options to subscribe or unsubscribe from a notification.
Select the channel name to add a schedule for the notification and to filter the notification conditions as required.

Note: Apply a filter to the notification channel so that you don't receive every notification for the subscription.

[Omitted image "NewNotification.png"] Alt text: Apply conditions for a notification
Select Save.

You're subscribed to incident communication notifications.

Parent Topic:Managing incident communications

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---
title: Subscribe to incident communication notifications
description: Subscribe to incident communication notifications to get periodic information about issues related to incident communication plans.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-communications-management/t\_SubscribeToANotification.html
release: brazil
product: Incident Communications Management
classification: incident-communications-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing incident communications, Incident Communications Management, IT Service Management]
---

# Subscribe to incident communication notifications

Subscribe to incident communication notifications to get periodic information about issues related to incident communication plans.

## Before you begin

Role required: itil, ia\_admin, or admin

## Procedure

1. Navigate to **All** &gt; **Self-Service** &gt; **My Notification Preferences**.

2. In the Notifications section, select **Advanced preferences**.

The notification preferences page opens in a new tab.

3. In the filter section, select `Incident Communication Plan` in the **Category** field.

The following notification options appear for incident communication plan: **IA Actions Taken**, **IA Cancelled**, **IA Resolved Or Closed**, and **New IA Raised**.

4. Turn on the toggle switch for each notification option to subscribe to.

5. In the filter section, repeat the same steps for Delivery channels, Active/Inactive notifications, Email Digest available, or Subscribable Notifications.

6. Under **Custom Notification**, toggle the options to subscribe or unsubscribe from a custom notification.

7. Under **Delivery Channels**, toggle the options to subscribe or unsubscribe from a notification.

8. Select the channel name to add a schedule for the notification and to filter the notification conditions as required.

**Note:** Apply a filter to the notification channel so that you don't receive every notification for the subscription.

\[Omitted image "NewNotification.png"\] Alt text: Apply conditions for a notification

9. Select **Save**.

You're subscribed to incident communication notifications.

**Parent Topic:**[Managing incident communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-communications-management/working-with-inci-comm-mgmt.md)