Access on-call escalation path from major incident workbench

---
title: Access on-call escalation path from major incident workbench
description: Access the on-call roster and escalation details from the major incident workbench to contact a support group.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-management/access-escalation-path.html
release: brazil
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Major incident workbench, Managing major incidents, Incident Management, IT Service Management]
---

# Access on-call escalation path from major incident workbench

Access the on-call roster and escalation details from the major incident workbench to contact a support group.

## Before you begin

Role required: itil, sn\_incident\_read, sn\_incident\_write, major\_incident\_manager, communication\_manager, incident\_manager, or admin

The On-Call Scheduling plugin \(com.snc.on\_call\_rotation\) must be active.

## Procedure

1.  Navigate to [Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/major-incident-workbench.md).

2.  Select the **Communications** tab.

3.  In the Groups section, select **On Call Groups**.

4.  From the list, select a group.

    \[Omitted image "on\_call\_tracking.png"\] Alt text: On Call Groups section of the Communications tab in the major incident workbench

5.  Select **Track On-Call Escalation \(Live\)**.

6.  In the escalation path section, select **Escalation**.


## Result

You can access the on-call escalation information.

**Parent Topic:**[Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/major-incident-workbench.md)