Create an associated ticket from an incident

task brazil Updated Sep 10, 2026 1 min read create-associated-tickets.md

Create an associated ticket for another relevant department from an incident (primary ticket) when you realize that the issue can be resolved in that department.

Before you begin

The incident must have an associated Universal Request record.

Role required: Ensure you have one of the following roles.

The agent to whom the incident is assigned.
The agent who belongs to the assignment group to whom the incident is assigned

Procedure

Navigate to Incidents > All.
Open the incident record from which you want to create an associated ticket.
Select Create Associated Ticket.

[Omitted image "inci-form-asso-tick.png"] Alt text: Create associated ticket from incident

In the Create Associated Ticket dialog box, fill in the fields.

Field	Description
Department	Department for which you want to create an associated ticket.
Short description	Brief description of the issue for which the associated ticket is created.
Description	Detailed description of the issue for which the associated ticket is created.
Work notes	Notes that communicate the issue to the Universal Request Routing agent or to the agent of the department for which the associated ticket is created.

Select Create.

Result

The ticket is created for the relevant department and is associated with the universal request record. You can view the associated tickets in the Associated Tickets related list of the Universal Request form.

Note: When an associated ticket is created, the information is copied from the fields of the universal request record to the fields of the associated ticket record. You can use the Associated Ticket Information and Associated Ticket Mappings tabs of the Mapping Configuration form for incidents. For more information, see Mapping configuration.

Parent Topic:Incident Management integration with Universal Request

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---
title: Create an associated ticket from an incident
description: Create an associated ticket for another relevant department from an incident \(primary ticket\) when you realize that the issue can be resolved in that department.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-management/create-associated-tickets.html
release: brazil
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident Management integration with Universal Request, Incident Management integrations, Reference, Incident Management, IT Service Management]
---

# Create an associated ticket from an incident

Create an associated ticket for another relevant department from an incident \(primary ticket\) when you realize that the issue can be resolved in that department.

## Before you begin

The incident must have an associated Universal Request record.

Role required: Ensure you have one of the following roles.

- The agent to whom the incident is assigned.
- The agent who belongs to the assignment group to whom the incident is assigned

## Procedure

1. Navigate to **Incidents** &gt; **All**.

2. Open the incident record from which you want to create an associated ticket.

3. Select **Create Associated Ticket**.

\[Omitted image "inci-form-asso-tick.png"\] Alt text: Create associated ticket from incident

4. In the Create Associated Ticket dialog box, fill in the fields.

|Field|Description|
|-----|-----------|
|Department|Department for which you want to create an associated ticket.|
|Short description|Brief description of the issue for which the associated ticket is created.|
|Description|Detailed description of the issue for which the associated ticket is created.|
|Work notes|Notes that communicate the issue to the Universal Request Routing agent or to the agent of the department for which the associated ticket is created.|

5. Select **Create**.

## Result

**Note:** When an associated ticket is created, the information is copied from the fields of the universal request record to the fields of the associated ticket record. You can use the **Associated Ticket Information** and **Associated Ticket Mappings** tabs of the Mapping Configuration form for incidents. For more information, see [Mapping configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/employee-service-management/ur-direct-transfer-config-form.md).

**Parent Topic:**[Incident Management integration with Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/inci-mgmt-integ-with-univ-req.md)