Create an incident from Universal Request

task brazil Updated Sep 10, 2026 1 min read create-incident-from-univ-req.md

Create an incident from a universal request record to restore service to a customer as soon as possible. After creating the incident record, you can investigate potential solutions.

Before you begin

Role required: routing_agent and itil, or admin

The Universal Request (sn_uni_req) and the Universal Request Integration for Incident Management (sn_inc_uni_req) plugins must be activated.

Procedure

Navigate to Universal Requests > All.
Open the universal request record from which you want to create an incident.
Select Create Incident.

An incident record is created and associated with the universal request. The incident record is not saved until you submit the record.
Fill in the fields on the incident form and select Submit.

The universal request number from which the incident is created appears in the Universal Request field on the Incident form. The incident number appears in the Primary Ticket field and also in the Associated Tickets related list of the Universal Request form.

Parent Topic:Incident Management integration with Universal Request

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---
title: Create an incident from Universal Request
description: Create an incident from a universal request record to restore service to a customer as soon as possible. After creating the incident record, you can investigate potential solutions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-management/create-incident-from-univ-req.html
release: brazil
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident Management integration with Universal Request, Incident Management integrations, Reference, Incident Management, IT Service Management]
---

# Create an incident from Universal Request

Create an incident from a universal request record to restore service to a customer as soon as possible. After creating the incident record, you can investigate potential solutions.

## Before you begin

Role required: routing\_agent and itil, or admin

The Universal Request \(sn\_uni\_req\) and the Universal Request Integration for Incident Management \(sn\_inc\_uni\_req\) plugins must be activated.

## Procedure

1. Navigate to **Universal Requests** &gt; **All**.

2. Open the universal request record from which you want to create an incident.

3. Select **Create Incident**.

An incident record is created and associated with the universal request. The incident record is not saved until you submit the record.

4. Fill in the fields on the [incident form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/create-an-incident.md) and select **Submit**.

The universal request number from which the incident is created appears in the **Universal Request** field on the Incident form. The incident number appears in the **Primary Ticket** field and also in the **Associated Tickets** related list of the Universal Request form.

**Parent Topic:**[Incident Management integration with Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/inci-mgmt-integ-with-univ-req.md)