Synchronization between an incident and its incident tasks
concept brazil Updated Sep 10, 2026 1 min read inci-inci-task-state-sync.md
Use incident tasks to collaborate with and request work from other stakeholders. An incident and its tasks are synchronized so that incident task states change based on the state of the incident.
Note: The Close open Incident Tasks when Incident is closed or canceled property (com.snc.incident.incident_task.closure) controls the actions taken on incident tasks based on the state of the incident.
Synchronization between an incident and its open incident tasks works as follows:
- When an incident is closed, the state of any open incident task is set to Closed Incomplete.
- When an incident is canceled, the state of any open incident task is set to Closed Skipped.
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--- title: Synchronization between an incident and its incident tasks description: Use incident tasks to collaborate with and request work from other stakeholders. An incident and its tasks are synchronized so that incident task states change based on the state of the incident. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/incident-management/inci-inci-task-state-sync.html release: brazil product: Incident Management classification: incident-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Managing incidents, Incident Management, IT Service Management] --- # Synchronization between an incident and its incident tasks Use incident tasks to collaborate with and request work from other stakeholders. An incident and its tasks are synchronized so that incident task states change based on the state of the incident. **Note:** The **Close open Incident Tasks when Incident is closed or canceled** property \(**com.snc.incident.incident\_task.closure**\) controls the actions taken on incident tasks based on the state of the incident. Synchronization between an incident and its open incident tasks works as follows: - When an incident is closed, the state of any open incident task is set to **Closed Incomplete**. - When an incident is canceled, the state of any open incident task is set to **Closed Skipped**.
| title | Synchronization between an incident and its incident tasks |
| description | Use incident tasks to collaborate with and request work from other stakeholders. An incident and its tasks are synchronized so that incident task states change based on the state of the incident. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/incident-management/inci-inci-task-state-sync.html |
| release | brazil |
| product | Incident Management |
| classification | incident-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing incidentsIncident ManagementIT Service Management |