Components installed with Major Incident Management

Activating the Incident Management - Major Incident Management plugin installs several types of components, including tables and user roles.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Roles installed

Role title [name]	Description	Contains roles
Major incident manager[mim_manager]	A major incident manager can:- Initiate the major incident process by assessing and approving major incident candidates or creating a major incident. Reject a major incident candidate. Demote a major incident after it is accepted so that the incident can be handled as a regular incident. Maintain the ownership and accountability for the life cycle of the incident. Identify the users and groups to be involved in the resolution activities. Create ad hoc communication plans and tasks. Edit a communication plan that is attached to a major incident. Close a major incident.	sn_comm_management.comm_plan_viewer sn_comm_management.comm_plan_manager ia_admin sn_incident_write sn_problem_write sn_change_write sn_request_write itil Note: Starting with Brazil, for zBoot instances, the major incident manager [major_incident_manager] role no longer inherits the itil role. Instead, it inherits the sn_incident_write, sn_problem_write, sn_change_write, and sn_request_write granular roles from the ITSM Roles plugin (com.snc.itsm.roles). For upgraded instances, the itil role remains inherited. Additionally, the sn_incident_write, sn_problem_write, sn_change_write, and sn_request_write granular roles are added if the ITSM Roles plugin (com.snc.itsm.roles) is installed.
Major incident admin[sn_mim_admin]	Configures all Major Incident Management features including major incident properties and trigger rules.	mim_manager sn_iam_admin sn_sow_mim.sn_mim_sow_admin
Communications manager[communication_manager]	Manages communications for major incidents and is responsible for communicating with all stakeholders. Creates ad hoc communication plans and tasks. Edits a communication plan that is attached to a major incident.	sn_comm_management.comm_plan_viewer ia_admin sn_incident_write sn_problem_write sn_change_write sn_request_write itil Note: Starting with Brazil, for zBoot instances, the communications manager [communication_manager] role no longer inherits the itil role. Instead, it inherits the sn_incident_write, sn_problem_write, sn_change_write, and sn_request_write granular roles from the ITSM Roles plugin (com.snc.itsm.roles). For upgraded instances, the itil role remains inherited. Additionally, the sn_incident_write, sn_problem_write, sn_change_write, and sn_request_write granular roles are added if the ITSM Roles plugin (com.snc.itsm.roles) is installed.
Incident manager [incident_manager] (Existing role with added responsibilities)	Manages incident properties and major incident trigger rules. Creates and edits communication plan definitions.	None

## Tables installed

Table	Description
Major Incident Trigger Rules[major_incident_trigger_rule]	This table extends the Application File [sys_metadata] table and stores the major incident trigger rules.

**Parent Topic:**[Activate Major Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/incident-management/activate-major-incident-management-plugin.md)

title	Components installed with Major Incident Management
description	Activating the Incident Management - Major Incident Management plugin installs several types of components, including tables and user roles.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/it-service-management/incident-management/installed-with-mim.html
release	brazil
product	Incident Management
classification	incident-management
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Activate Major Incident ManagementMajor Incident Management pluginsManaging major incidentsIncident ManagementIT Service Management